This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 47 complaints

Cooper Hoffman Klein Associates - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade D.

Complaints by issue type

What consumers report about Cooper Hoffman Klein Associates

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record cooper-hoffman-klein-associates Cooper Hoffman Klein Associates

Grade D · 47 CFPB filings · 81% timely · lead issue: Taking/threatening an illegal action

  • VOL 47
  • GRADE D
  • 12MO 0
  • STATES 17
  • TIMELY 81%
  • DISPUTE 37%
  • ISSUE Taking/threatening an ille…
  • RANK #1,236
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Bayside Capital Services, LLC (47 complaints)

Bayside Capital Services, LLCBayside Capital Services, LLC47Charleston Area Medical CenterCharleston Area Medical Cent…47Charlottesville Bureau of Credits, IncCharlottesville Bureau of Cr…47Collection Technology IncorporatedCollection Technology Incorp…47Cooper Hoffman Klein Associates (this)Cooper Hoffman Klein Associa…47
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Cooper Hoffman Klein Associates's 47 CFPB complaints sit next to Bayside Capital Services, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 47 complaints break down

Every complaint issue type on record for Cooper Hoffman Klein Associates, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
49.3/100
Cooper Hoffman Klein Associates

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
47
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
81%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
37%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

31.9% of Cooper Hoffman Klein Associates's CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 31.9%
15 of 47 filings · 17 states touched
Seasonal peak
2026-01 12.5%
8–15% band · 6 filings
Corpus ranks
#1,236 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Cooper Hoffman Klein Associates compare to its peers?

How does Cooper Hoffman Klein Associates compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Cooper Hoffman Klein Associates National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
81%
86%
91%
Consumer-dispute ratelower is better
37%
14%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Cooper Hoffman Klein Associates a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%50%100%150% Timely response rate (%) Dispute rate (%) Cooper Hoffman Klein Associates vs. 9 similar-volume peers, by response speed and dispute rate Cooper Hoffman Klein AssociatesCollection Technology IncorporatedEagle Recovery Associates, Inc.Charlottesville Bureau of Credits, IncFirst Associates Loan Servicing LLCCharleston Area Medical CenterLAKEVIEW LOAN SERVICING, LLCBayside Capital Services, LLCLendingUSAMIDFIRST BANK
Source: CFPB Consumer Complaint Database

Cooper Hoffman Klein Associates's complaint volume in context

Cooper Hoffman Klein Associates vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

47 Top 23% higher than 77% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Cooper Hoffman Klein Associates 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-01 2026-03

Issue Detail Breakdown

Issue Complaints
Taking/threatening an illegal action
16
Communication tactics
10
Cont'd attempts collect debt not owed
10
False statements or representation
4
Disclosure verification of debt
3
Improper contact or sharing of info
3
Attempts to collect debt not owed
1

Where do complaints against Cooper Hoffman Klein Associates come from?

Cooper Hoffman Klein Associates's own per-state count, not a national baseline.

Top states by complaints against Cooper Hoffman Klein Associates

Across 17 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Cooper Hoffman Klein Associates: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 47.

4 peers

Know your rights before responding to Cooper Hoffman Klein Associates: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.