What is the most common complaint against Nationstar Mortgage LLC?

The most common issue consumers report about Nationstar Mortgage LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 437 complaints filed with the CFPB.

Are complaints against Nationstar Mortgage LLC increasing or decreasing?

Complaints against Nationstar Mortgage LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Nationstar Mortgage LLC's reputation grade?

Nationstar Mortgage LLC has a reputation grade of D (score: 52.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Nationstar Mortgage LLC respond to consumer complaints?

Nationstar Mortgage LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 27% of cases.

In how many states does Nationstar Mortgage LLC operate?

Nationstar Mortgage LLC has received CFPB complaints from consumers in 42 states, with the most complaints from California (99 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Nationstar Mortgage LLC - Debt Collector Complaint Profile

CFPB complaint profile across 42 states, reputation grade D.

Compiled by PlainCollector

Disclosure verification of debt

121
Cont'd attempts collect debt not owed

104
Communication tactics

53
False statements or representation

45
Written notification about debt

34
Attempts to collect debt not owed

29

Data updated September 2026

CFPB complaint disposition

CCDB record nationstar-mortgage-llc Nationstar Mortgage LLC

Grade D · 437 CFPB filings · 100% timely · lead issue: Disclosure verification of debt · vol #306 · compose #3874

VOL 437
GRADE D
12MO 0
STATES 42
TIMELY 100%
DISPUTE 27%
ISSUE Disclosure verification of…
RANK #306
COMPOSE #3,874

Volume peers

Nearest volume peer: Platinum Holdings Group, LLC (437 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Nationstar Mortgage LLC's 437 CFPB complaints sit next to Platinum Holdings Group, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

California is the plurality state for Nationstar Mortgage LLC (22.7%)

Volume rank #306 and composite rank #3,874 diverge by 3,568 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: California 22.7%; Mid-band (15–30%) · 42 states with ≥1 filing
Seasonal peak: 2018-12 11.0%; 8–15% band · 9 filings
Divergent corpus ranks: #306 volume; #3,874 composite; Cleanest-composite ladder is 3,568 places worse than volume

How does Nationstar Mortgage LLC compare to its peers?

How does NATIONSTAR MORTGAGE LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

NATIONSTAR MORTGAGE LL… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

72%

91%

Consumer-dispute ratelower is better

27%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-12 2019-12

Issue Detail Breakdown

Issue	Complaints
Disclosure verification of debt	121
Cont'd attempts collect debt not owed	104
Communication tactics	53
False statements or representation	45
Written notification about debt	34
Attempts to collect debt not owed	29
Taking/threatening an illegal action	23
Improper contact or sharing of info	14
Took or threatened to take negative or legal action	13
Threatened to contact someone or share information improperly	1

Where do complaints against Nationstar Mortgage LLC come from?

Nationstar Mortgage LLC's own per-state count, not a national baseline.

California

99
Florida

44
Texas

39
New Jersey

28
New York

19
Georgia

16
Maryland

14
North Carolina

13

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Nationstar Mortgage LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 437.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.77116704805492%.

4 peers

Know your rights before responding to Nationstar Mortgage LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.