This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 437 complaints

Nationstar Mortgage LLC - Debt Collector Complaint Profile

CFPB complaint profile across 42 states, reputation grade D.

Complaints by issue type

What consumers report about Nationstar Mortgage LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record nationstar-mortgage-llc Nationstar Mortgage LLC

Grade D · 437 CFPB filings · 100% timely · lead issue: Disclosure verification of debt · vol #306 · compose #322

  • VOL 437
  • GRADE D
  • 12MO 0
  • STATES 42
  • TIMELY 100%
  • DISPUTE 27%
  • ISSUE Disclosure verification of…
  • RANK #306
  • COMPOSE #322

Volume peers

Nearest volume peer: Platinum Holdings Group, LLC (437 complaints)

AmerAssist A/R Solutions, Inc.AmerAssist A/R Solutions, In…435Platinum Holdings Group, LLCPlatinum Holdings Group, LLC437Nationstar Mortgage LLC (this)Nationstar Mortgage LLC (thi…437Kinum, Inc., Indianapolis, IN BranchKinum, Inc., Indianapolis, I…441Oliphant United, Inc.Oliphant United, Inc.441
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Nationstar Mortgage LLC's 437 CFPB complaints sit next to Platinum Holdings Group, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 437 complaints break down

Every complaint issue type on record for Nationstar Mortgage LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.0/100
Nationstar Mortgage LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
437
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
27%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

California is the plurality state for Nationstar Mortgage LLC (22.7%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 22.7%
Mid-band (15–30%) · 42 states with ≥1 filing
Seasonal peak
2018-12 11.0%
8–15% band · 9 filings
Corpus ranks
#306 volume
#322 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Nationstar Mortgage LLC compare to its peers?

How does NATIONSTAR MORTGAGE LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
NATIONSTAR MORTGAGE LLC National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
72%
91%
Consumer-dispute ratelower is better
27%
6%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Nationstar Mortgage LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Nationstar Mortgage LLC vs. 9 similar-volume peers, by response speed and dispute rate Nationstar Mortgage LLCPlatinum Holdings Group, LLCAmerAssist A/R Solutions, Inc.Kinum, Inc., Indianapolis, IN BranchSummit A*R, Inc.SQUARETWO FINANCIAL CORPORATIONSentry Credit, Inc.Patient Accounting Service CenterAMERICAN HONDA FINANCE CORPAtlantic Recovery Solutions LLC
Source: CFPB Consumer Complaint Database

Nationstar Mortgage LLC's complaint volume in context

Nationstar Mortgage LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

437 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Nationstar Mortgage LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2017-12 2019-12

Issue Detail Breakdown

Issue Complaints
Disclosure verification of debt
121
Cont'd attempts collect debt not owed
104
Communication tactics
53
False statements or representation
45
Written notification about debt
34
Attempts to collect debt not owed
29
Taking/threatening an illegal action
23
Improper contact or sharing of info
14
Took or threatened to take negative or legal action
13
Threatened to contact someone or share information improperly
1

Where do complaints against Nationstar Mortgage LLC come from?

Nationstar Mortgage LLC's own per-state count, not a national baseline.

Top states by complaints against Nationstar Mortgage LLC

Across 42 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Nationstar Mortgage LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 437.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.77116704805492%.

4 peers

Know your rights before responding to Nationstar Mortgage LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.