What is the most common complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?

The most common issue consumers report about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 707 complaints filed with the CFPB.

Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to consumer complaints?

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch - Debt Collector Complaint Profile

Q: Are complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch increasing or decreasing?

Complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch are falling. The company received 3 complaints in the last 12 months, showing improvement over prior periods.

CFPB complaint profile across 44 states, reputation grade D.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

255
Communication tactics

118
Attempts to collect debt not owed

111
Disclosure verification of debt

92
Written notification about debt

58
False statements or representation

43

Data updated September 2026

CFPB complaint disposition

CCDB record retrieval-masters-creditors-bureau-inc-elmsford-ny-branch Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

Grade D · 707 CFPB filings · 91% timely · lead issue: Cont'd attempts collect debt not owed · vol #200 · compose #3879

VOL 707
GRADE D
12MO 3
STATES 44
TIMELY 91%
DISPUTE 13%
ISSUE Cont'd attempts collect de…
RANK #200
COMPOSE #3,879

Volume peers

Nearest volume peer: State Collection Service, Inc. (710 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 707 CFPB complaints sit next to State Collection Service, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch spreads filings across 44 states - Texas leads at only 10.3%

Despite a broad state map, Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch still sits volume #200 against composite #3,879 - the two RankMaps diverge by 3,679 places. Corpus placement method.

Most-even geography: Lead state under 15%; Texas still leads at 10.3% across 44 states
Seasonal peak: 2024-10 8.5%; 8–15% band · 7 filings
Divergent corpus ranks: #200 volume; #3,879 composite; Cleanest-composite ladder is 3,679 places worse than volume

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare to its peers?

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Retrieval-Masters Cred… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

91%

100%

91%

Consumer-dispute ratelower is better

13%

15%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	255
Communication tactics	118
Attempts to collect debt not owed	111
Disclosure verification of debt	92
Written notification about debt	58
False statements or representation	43
Improper contact or sharing of info	17
Took or threatened to take negative or legal action	6
Threatened to contact someone or share information improperly	4
Taking/threatening an illegal action	3

Where do complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch come from?

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's own per-state count, not a national baseline.

Texas

73
Florida

66
New York

66
California

58
New Jersey

47
Georgia

36
Virginia

34
Maryland

26

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 707.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 91.33522727272727%.

4 peers

Know your rights before responding to Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.