This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 707 complaints

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade D.

Complaints by issue type

What consumers report about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record retrieval-masters-creditors-bureau-inc-elmsford-ny-branch Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

Grade D · 707 CFPB filings · 91% timely · lead issue: Cont'd attempts collect debt not owed · vol #200 · compose #324

  • VOL 707
  • GRADE D
  • 12MO 3
  • STATES 44
  • TIMELY 91%
  • DISPUTE 13%
  • ISSUE Cont'd attempts collect de…
  • RANK #200
  • COMPOSE #324

Volume peers

Nearest volume peer: State Collection Service, Inc. (710 complaints)

Citizens Financial Group, Inc.Citizens Financial Group, In…697Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch (this)Retrieval-Masters Creditors …707State Collection Service, Inc.State Collection Service, In…710Choice Recovery, Inc.Choice Recovery, Inc.715MohelaMohela721
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 707 CFPB complaints sit next to State Collection Service, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 707 complaints break down

Every complaint issue type on record for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.0/100
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
707
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
91%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
13%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch spreads filings across 44 states - Texas leads at only 10.3%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Texas still leads at 10.3% across 44 states
Seasonal peak
2024-10 8.5%
8–15% band · 7 filings
Corpus ranks
#200 volume
#324 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare to its peers?

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch National average
Complaints (last 12 mo)lower is better
3
39
268
Timely-response ratehigher is better
91%
100%
91%
Consumer-dispute ratelower is better
13%
15%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch vs. 8 similar-volume peers, by response speed and dispute rate Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY BranchState Collection Service, Inc.Choice Recovery, Inc.CITIZENS FINANCIAL GROUP, INC.MOHELAClient Services, Inc.SECURITY FINANCE CORPSynerprise Consulting Services, Inc.Jon Barry and Associates, Inc.
Source: CFPB Consumer Complaint Database

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's complaint volume in context

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

707 Top 4% higher than 96% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-02 2026-03

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
255
Communication tactics
118
Attempts to collect debt not owed
111
Disclosure verification of debt
92
Written notification about debt
58
False statements or representation
43
Improper contact or sharing of info
17
Took or threatened to take negative or legal action
6
Threatened to contact someone or share information improperly
4
Taking/threatening an illegal action
3

Where do complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch come from?

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's own per-state count, not a national baseline.

Top states by complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 707.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 91.33522727272727%.

4 peers

Know your rights before responding to Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.