What is the most common complaint against Fidelity National Information Services, Inc. (FNIS)?

The most common issue consumers report about Fidelity National Information Services, Inc. (FNIS) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 410 complaints filed with the CFPB.

What is Fidelity National Information Services, Inc. (FNIS)'s reputation grade?

Fidelity National Information Services, Inc. (FNIS) has a reputation grade of D (score: 54.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Fidelity National Information Services, Inc. (FNIS) respond to consumer complaints?

Fidelity National Information Services, Inc. (FNIS) has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Fidelity National Information Services, Inc. (FNIS) operate?

Fidelity National Information Services, Inc. (FNIS) has received CFPB complaints from consumers in 45 states, with the most complaints from Florida (52 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Fidelity National Information Services, Inc. (FNIS) - Debt Collector Complaint Profile

Q: Are complaints against Fidelity National Information Services, Inc. (FNIS) increasing or decreasing?

Complaints against Fidelity National Information Services, Inc. (FNIS) are falling. The company received 62 complaints in the last 12 months, showing improvement over prior periods.

CFPB complaint profile across 45 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

169
Cont'd attempts collect debt not owed

97
Written notification about debt

36
Communication tactics

30
False statements or representation

29
Disclosure verification of debt

24

Data updated September 2026

CFPB complaint disposition

CCDB record fidelity-national-information-services-inc-fnis Fidelity National Information Services, Inc. (FNIS)

Grade D · 410 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #317 · compose #3367

VOL 410
GRADE D
12MO 62
STATES 45
TIMELY 99%
DISPUTE 15%
ISSUE Attempts to collect debt n…
RANK #317
COMPOSE #3,367

Volume peers

Nearest volume peer: California Business Bureau, Inc. (408 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Fidelity National Information Services, Inc. (FNIS)'s 410 CFPB complaints sit next to California Business Bureau, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Fidelity National Information Services, Inc. (FNIS) spreads filings across 45 states - Florida leads at only 12.7%

Despite a broad state map, Fidelity National Information Services, Inc. (FNIS) still sits volume #317 against composite #3,367 - the two RankMaps diverge by 3,050 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 12.7% across 45 states
Seasonal peak: 2022-03 8.8%; 8–15% band · 3 filings
Divergent corpus ranks: #317 volume; #3,367 composite; Cleanest-composite ladder is 3,050 places worse than volume

How does Fidelity National Information Services, Inc. (FNIS) compare to its peers?

How does Fidelity National Information Services, Inc. (FNIS) compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Fidelity National Info… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

99%

87%

91%

Consumer-dispute ratelower is better

15%

26%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-02 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	169
Cont'd attempts collect debt not owed	97
Written notification about debt	36
Communication tactics	30
False statements or representation	29
Disclosure verification of debt	24
Took or threatened to take negative or legal action	10
Threatened to contact someone or share information improperly	7
Improper contact or sharing of info	5
Taking/threatening an illegal action	2

Where do complaints against Fidelity National Information Services, Inc. (FNIS) come from?

Fidelity National Information Services, Inc. (FNIS)'s own per-state count, not a national baseline.

Florida

52
California

50
Texas

28
New York

21
Georgia

19
Illinois

19
Ohio

17
New Jersey

15

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Fidelity National Information Services, Inc. (FNIS): nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 410.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 98.52579852579852%.

4 peers

Know your rights before responding to Fidelity National Information Services, Inc. (FNIS): FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.