This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 498 complaints

Bonneville Billing and Collections - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Complaints by issue type

What consumers report about Bonneville Billing and Collections

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record bonneville-billing-and-collections Bonneville Billing and Collections

Grade D · 498 CFPB filings · 100% timely · lead issue: Written notification about debt · vol #275 · compose #168

  • VOL 498
  • GRADE D
  • 12MO 150
  • STATES 35
  • TIMELY 100%
  • DISPUTE 21%
  • ISSUE Written notification about…
  • RANK #275
  • COMPOSE #168

Volume peers

Nearest volume peer: SLM Corporation (500 complaints)

Bonneville Billing and Collections (this)Bonneville Billing and Colle…498SLM CorporationSLM Corporation500First Data CorporationFirst Data Corporation502Prince Parker & AssociatesPrince Parker & Associates502Ford Motor Credit Co.Ford Motor Credit Co.504
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Bonneville Billing and Collections's 498 CFPB complaints sit next to SLM Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 498 complaints break down

Every complaint issue type on record for Bonneville Billing and Collections, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.4/100
Bonneville Billing and Collections

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
498
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
21%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

Utah is the plurality state for Bonneville Billing and Collections (22.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Utah 22.9%
Mid-band (15–30%) · 35 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2024-08 at 7.0% (50 filings)
Corpus ranks
#275 volume
#168 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Bonneville Billing and Collections compare to its peers?

How does Bonneville Billing and Collections compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Bonneville Billing and Collections National average
Complaints (last 12 mo)lower is better
150
133
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
21%
11%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Bonneville Billing and Collections a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 60%70%80%90%100%110% 10%15%20%25%30%35% Timely response rate (%) Dispute rate (%) Bonneville Billing and Collections vs. 9 similar-volume peers, by response speed and dispute rate Bonneville Billing and CollectionsSLM CORPORATIONPrince Parker & AssociatesFirst Data CorporationFORD MOTOR CREDIT CO.Jim Bottin Enterprises, IncFC HoldCo LLCFirst Advantage LNS Inc.Financial Business and Consumer Solutions.SIMM Associates, Inc.
Source: CFPB Consumer Complaint Database

Bonneville Billing and Collections's complaint volume in context

Bonneville Billing and Collections vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

498 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Bonneville Billing and Collections 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2022-11 2024-10

Issue Detail Breakdown

Issue Complaints
Written notification about debt
153
Attempts to collect debt not owed
116
Took or threatened to take negative or legal action
50
False statements or representation
47
Communication tactics
43
Cont'd attempts collect debt not owed
39
Disclosure verification of debt
29
Threatened to contact someone or share information improperly
7
Improper contact or sharing of info
7
Taking/threatening an illegal action
5

Where do complaints against Bonneville Billing and Collections come from?

Bonneville Billing and Collections's own per-state count, not a national baseline.

Top states by complaints against Bonneville Billing and Collections

Across 35 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Bonneville Billing and Collections: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 498.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Bonneville Billing and Collections: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.