What is the most common complaint against Bonneville Billing and Collections?

The most common issue consumers report about Bonneville Billing and Collections is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 498 complaints filed with the CFPB.

Are complaints against Bonneville Billing and Collections increasing or decreasing?

Complaints against Bonneville Billing and Collections are rising. The company received 150 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Bonneville Billing and Collections's reputation grade?

Bonneville Billing and Collections has a reputation grade of D (score: 54.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bonneville Billing and Collections respond to consumer complaints?

Bonneville Billing and Collections has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.

In how many states does Bonneville Billing and Collections operate?

Bonneville Billing and Collections has received CFPB complaints from consumers in 35 states, with the most complaints from Utah (114 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Bonneville Billing and Collections - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Compiled by PlainCollector

Written notification about debt

153
Attempts to collect debt not owed

116
Took or threatened to take negative or legal action

50
False statements or representation

47
Communication tactics

43
Cont'd attempts collect debt not owed

39

Data updated September 2026

CFPB complaint disposition

CCDB record bonneville-billing-and-collections Bonneville Billing and Collections

Grade D · 498 CFPB filings · 100% timely · lead issue: Written notification about debt · vol #275 · compose #3459

VOL 498
GRADE D
12MO 150
STATES 35
TIMELY 100%
DISPUTE 21%
ISSUE Written notification about…
RANK #275
COMPOSE #3,459

Volume peers

Nearest volume peer: SLM Corporation (500 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Bonneville Billing and Collections's 498 CFPB complaints sit next to SLM Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

Utah is the plurality state for Bonneville Billing and Collections (22.9%)

Volume rank #275 and composite rank #3,459 diverge by 3,184 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Utah 22.9%; Mid-band (15–30%) · 35 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2024-08 at 7.0% (50 filings)
Divergent corpus ranks: #275 volume; #3,459 composite; Cleanest-composite ladder is 3,184 places worse than volume

How does Bonneville Billing and Collections compare to its peers?

How does Bonneville Billing and Collections compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Bonneville Billing and… National average

Complaints (last 12 mo)lower is better

150

133

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

21%

11%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-11 2024-10

Issue Detail Breakdown

Issue	Complaints
Written notification about debt	153
Attempts to collect debt not owed	116
Took or threatened to take negative or legal action	50
False statements or representation	47
Communication tactics	43
Cont'd attempts collect debt not owed	39
Disclosure verification of debt	29
Threatened to contact someone or share information improperly	7
Improper contact or sharing of info	7
Taking/threatening an illegal action	5

Where do complaints against Bonneville Billing and Collections come from?

Bonneville Billing and Collections's own per-state count, not a national baseline.

Utah

114
Oregon

99
Idaho

83
Washington

69
California

20
Texas

17
Wyoming

13
Nevada

12

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Bonneville Billing and Collections: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 498.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Bonneville Billing and Collections: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.