State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 10

Sorted by most complaints

Elevate Recoveries, LLC

F
2 total complaints ↓ falling

Esser, James & Associates

C
2 total complaints ↓ falling

Exeter Finance, LLC.

D
2 total complaints ↑ rising

Express Collections, Inc.

F
2 total complaints ↑ rising

FEDChex Recovery, LLC

F
2 total complaints ↑ rising

FMA Alliance, Ltd.

C
2 total complaints → stable

Fein, Such, Kahn & Shepard, P.C.

D
2 total complaints ↓ falling

Financial Assistance Inc

C
2 total complaints → stable

FirstPoint Collection Resources

D
2 total complaints → stable

Flagstar Bank, N.A.

C
2 total complaints ↓ falling

Global Client Solutions, LLC

C
2 total complaints ↓ falling

Greensky Operations, LLC

D
2 total complaints ↑ rising

GVA Holdings, LLC

C
2 total complaints ↓ falling

Google Compare Credit Cards Inc.

D
2 total complaints → stable

Grain Technology, Inc.

D
2 total complaints ↓ falling

Harvard Collections, LLC

D
2 total complaints ↓ falling

Herbert P. Sears Co., Inc.

C
2 total complaints → stable

ID Analytics, Inc.

B
2 total complaints → stable

Interstate Recovery Service, Inc.

F
2 total complaints ↓ falling

JTM Capital Management, LLC

F
2 total complaints ↓ falling

Kinum, Inc., Indianapolis, IN Branch

D
2 total complaints ↑ rising

Kirkland Asset Management LLC

D
2 total complaints ↓ falling

Kovo

D
2 total complaints ↑ rising

LAW Offices of Randall L. Pratt, P.C.

B
2 total complaints ↑ rising

LTD Financial Services, L.P.

D
2 total complaints ↓ falling

Law Offices of Richard J. Manning, Jr.

C
2 total complaints ↓ falling

Legal Prevention Services, LLC.

B
2 total complaints ↓ falling

Malcolm S. Gerald and Associates, Inc.

F
2 total complaints ↓ falling

Midwest Fidelity Services, LLC

C
2 total complaints ↑ rising

NAM National Arbitration and Mediation

F
2 total complaints ↓ falling

National Debt Relief LLC

F
2 total complaints ↑ rising

Ncsplus Incorporated

C
2 total complaints ↓ falling

National Commercial Services, Inc

D
2 total complaints ↓ falling

Nationwide Recovery Systems, Ltd

D
2 total complaints ↓ falling

North Colony Law Group, PC

A
2 total complaints ↑ rising

Omega RMS, LLC

D
2 total complaints ↑ rising

Orions Management Group, LLC

D
2 total complaints → stable

Overton, Russell, Doerr and Donovan, LLP

F
2 total complaints ↓ falling

Pinnacle Financial Partners, Inc.

D
2 total complaints ↑ rising

Pendrick Capital Partners

F
2 total complaints ↓ falling

Populus Financial Group, Inc. (F/K/A Ace Cash Express)

D
2 total complaints ↓ falling

Primary Financial Services L.L.C.

C
2 total complaints ↓ falling

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch

D
2 total complaints ↓ falling

R & B Corporation of Virginia

D
2 total complaints ↓ falling

R.T.R. Financial Services, Inc.

D
2 total complaints ↑ rising

RMS-Recovery Management Services, Inc.

C
2 total complaints → stable

RS Clark and Associates, Inc.

F
2 total complaints → stable

Real Time Group, Inc.

D
2 total complaints ↓ falling

Receivables Management Associates, Inc.

A
2 total complaints ↓ falling

Recovery Solutions Group, LLC

F
2 total complaints ↓ falling

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.