This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 357 complaints

Concord Servicing Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade C.

Complaints by issue type

What consumers report about Concord Servicing Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record concord-servicing-corporation Concord Servicing Corporation

Grade C · 357 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #348 · compose #26

  • VOL 357
  • GRADE C
  • 12MO 150
  • STATES 44
  • TIMELY 99%
  • DISPUTE 10%
  • ISSUE Attempts to collect debt n…
  • RANK #348
  • COMPOSE #26

Volume peers

Nearest volume peer: Viking Client Services (357 complaints)

Viking Client ServicesViking Client Services357Concord Servicing Corporation (this)Concord Servicing Corporatio…357Rubin & Rothman, LLCRubin & Rothman, LLC358Sezzle Inc.Sezzle Inc.358American Collections Enterprise, Inc.American Collections Enterpr…359
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Concord Servicing Corporation's 357 CFPB complaints sit next to Viking Client Services on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 357 complaints break down

Every complaint issue type on record for Concord Servicing Corporation, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.7/100
Concord Servicing Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
357
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
10%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Concord Servicing Corporation (17.6%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 17.6%
Mid-band (15–30%) · 44 states with ≥1 filing
Seasonal peak
2025-12 9.6%
8–15% band · 20 filings
Corpus ranks
#348 volume
#26 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Concord Servicing Corporation compare to its peers?

How does Concord Servicing Corporation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Concord Servicing Corporation National average
Complaints (last 12 mo)lower is better
150
74
268
Timely-response ratehigher is better
99%
98%
91%
Consumer-dispute ratelower is better
10%
13%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Concord Servicing Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Concord Servicing Corporation vs. 9 similar-volume peers, by response speed and dispute rate Concord Servicing CorporationViking Client ServicesRubin & Rothman, LLCAmerican Collections Enterprise, Inc.A.R.M. Solutions, Inc.Medical Business BureauMerchants Adjustment Service, Inc.RFNA, LPREGIONS FINANCIAL CORPORATIONLTD Financial Services, L.P.
Source: CFPB Consumer Complaint Database

Concord Servicing Corporation's complaint volume in context

Concord Servicing Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

357 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Concord Servicing Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
123
Took or threatened to take negative or legal action
61
Written notification about debt
54
False statements or representation
47
Communication tactics
33
Cont'd attempts collect debt not owed
24
Electronic communications
5
Improper contact or sharing of info
4
Disclosure verification of debt
3
Threatened to contact someone or share information improperly
3

Where do complaints against Concord Servicing Corporation come from?

Concord Servicing Corporation's own per-state count, not a national baseline.

Top states by complaints against Concord Servicing Corporation

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Concord Servicing Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 357.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.33774834437085%.

4 peers

Know your rights before responding to Concord Servicing Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.