This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,358 complaints

CNG Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about CNG Financial Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record cng-financial-corporation CNG Financial Corporation

Grade D · 1,358 CFPB filings · 96% timely · lead issue: Attempts to collect debt not owed · vol #126 · compose #185

  • VOL 1,358
  • GRADE D
  • 12MO 263
  • STATES 50
  • TIMELY 96%
  • DISPUTE 10%
  • ISSUE Attempts to collect debt n…
  • RANK #126
  • COMPOSE #185

Volume peers

Nearest volume peer: Continental Services Group, Inc. d/b/a ConServe (1,344 complaints)

Bridgecrest Acceptance CorporationBridgecrest Acceptance Corpo…1,304Continental Services Group, Inc. d/b/a ConServeContinental Services Group, …1,344CNG Financial Corporation (this)CNG Financial Corporation (t…1,358Truist Financial CorporationTruist Financial Corporation1,393First Credit Services Inc.First Credit Services Inc.1,402
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

CNG Financial Corporation's 1,358 CFPB complaints sit next to Continental Services Group, Inc. d/b/a ConServe on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,358 complaints break down

Every complaint issue type on record for CNG Financial Corporation, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.2/100
CNG Financial Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,358
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
96%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
10%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

California is the plurality state for CNG Financial Corporation (18.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 18.9%
Mid-band (15–30%) · 50 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-11 at 7.7% (90 filings)
Corpus ranks
#126 volume
#185 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does CNG Financial Corporation compare to its peers?

How does CNG FINANCIAL CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
CNG FINANCIAL CORPORATION National average
Complaints (last 12 mo)lower is better
263
375
268
Timely-response ratehigher is better
96%
100%
91%
Consumer-dispute ratelower is better
10%
6%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy CNG Financial Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 95%96%97%98%99%100%101% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) CNG Financial Corporation vs. 9 similar-volume peers, by response speed and dispute rate CNG Financial CorporationContinental Services Group, Inc. d/b/a ConServeFirst Credit Services Inc.Bridgecrest Acceptance CorporationCONTRACT CALLERS INCUNITED SERVICES AUTOMOBILE ASSOCIATIONFirstsource Business Process Services, LLCUnited Revenue CorporationWilliams & Fudge, IncFranklin Collection Service, Inc.
Source: CFPB Consumer Complaint Database

CNG Financial Corporation's complaint volume in context

CNG Financial Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,358 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. CNG Financial Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
342
Took or threatened to take negative or legal action
252
Communication tactics
241
Taking/threatening an illegal action
147
False statements or representation
97
Improper contact or sharing of info
84
Cont'd attempts collect debt not owed
72
Written notification about debt
55
Threatened to contact someone or share information improperly
41
Disclosure verification of debt
24

Where do complaints against CNG Financial Corporation come from?

CNG Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against CNG Financial Corporation

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for CNG Financial Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,358.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 95.78606158833063%.

4 peers

Know your rights before responding to CNG Financial Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.