What is the most common complaint against Compass Recovery Group, LLC?

The most common issue consumers report about Compass Recovery Group, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 66 complaints filed with the CFPB.

Are complaints against Compass Recovery Group, LLC increasing or decreasing?

Complaints against Compass Recovery Group, LLC are falling. The company received 9 complaints in the last 12 months, showing improvement over prior periods.

What is Compass Recovery Group, LLC's reputation grade?

Compass Recovery Group, LLC has a reputation grade of D (score: 50.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Compass Recovery Group, LLC respond to consumer complaints?

Compass Recovery Group, LLC has a 98% timely response rate to CFPB complaints.

In how many states does Compass Recovery Group, LLC operate?

Compass Recovery Group, LLC has received CFPB complaints from consumers in 24 states, with the most complaints from California (8 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Compass Recovery Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 24 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

22
Threatened to contact someone or share information improperly

17
Took or threatened to take negative or legal action

14
False statements or representation

6
Written notification about debt

4
Attempts to collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record compass-recovery-group-llc Compass Recovery Group, LLC

Grade D · 66 CFPB filings · 98% timely · lead issue: Communication tactics · vol #1030 · compose #4072

VOL 66
GRADE D
12MO 9
STATES 24
TIMELY 98%
ISSUE Communication tactics
RANK #1,030
COMPOSE #4,072

Volume peers

Nearest volume peer: Accelerated Servicing Group LLC (66 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Compass Recovery Group, LLC's 66 CFPB complaints sit next to Accelerated Servicing Group LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Compass Recovery Group, LLC spreads filings across 24 states - California leads at only 12.1%

Despite a broad state map, Compass Recovery Group, LLC still sits volume #1,030 against composite #4,072 - the two RankMaps diverge by 3,042 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 12.1% across 24 states
Spike month: 2025-04 100.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #1,030 volume; #4,072 composite; Cleanest-composite ladder is 3,042 places worse than volume

How does Compass Recovery Group, LLC compare to its peers?

How does Compass Recovery Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Compass Recovery Group… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

98%

91%

Consumer-dispute ratelower is better

21%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2025-04 2025-04

Issue Detail Breakdown

Issue	Complaints
Communication tactics	22
Threatened to contact someone or share information improperly	17
Took or threatened to take negative or legal action	14
False statements or representation	6
Written notification about debt	4
Attempts to collect debt not owed	2
Electronic communications	1

Where do complaints against Compass Recovery Group, LLC come from?

Compass Recovery Group, LLC's own per-state count, not a national baseline.

California

8
Florida

7
Texas

6
New York

5
Maryland

4
North Carolina

4
Alabama

2
Arizona

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Compass Recovery Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 66.

4 peers

Know your rights before responding to Compass Recovery Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.