State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 11

Sorted by most complaints

ResidentCollect, Inc.

F
2 total complaints → stable

Residential Credit Solutions, Inc.

D
2 total complaints ↓ falling

Revco Management, LLC

F
2 total complaints ↑ rising

Richard J. Boudreau & Associates, LLC

F
2 total complaints ↓ falling

Rushmore Service Center, LLC

C
2 total complaints ↓ falling

Scratch Services, Inc.

D
2 total complaints ↓ falling

Selene Holdings LLC

D
2 total complaints → stable

Sentry Recovery and Collections, Inc.

D
2 total complaints ↑ rising

Sortis Financial, Inc.

C
2 total complaints ↓ falling

Southern Management Systems Inc.

F
2 total complaints → stable

State Cap Auto Finance, Inc

A
2 total complaints ↑ rising

Statewide Credit Services Corp.

B
2 total complaints → stable

Stephens and Michaels Associates, Inc.

C
2 total complaints ↓ falling

Systematic National Collection, Inc.

D
2 total complaints ↓ falling

TekCollect Inc.

D
2 total complaints ↑ rising

The Affiliated Group, Inc

C
2 total complaints ↓ falling

The Best Service Co.,Inc

D
2 total complaints ↓ falling

The J. G. Wentworth Company

C
2 total complaints ↑ rising

The Regional Adjustment Bureau, Incorporated

C
2 total complaints ↓ falling

Total Card, Inc.

D
2 total complaints ↓ falling

U.S. Collections West, Inc.

D
2 total complaints → stable

U.S. Equity Advantage Holdings, Inc.

B
2 total complaints ↓ falling

USI Solutions Inc.

C
2 total complaints ↓ falling

United Credit and Collections Inc.

C
2 total complaints → stable

United Student Aid (USA) Funds

C
2 total complaints ↓ falling

Valentine and Kebartas, Inc.

C
2 total complaints ↓ falling

Vantage Sourcing, LLC

C
2 total complaints ↓ falling

Vengroff Williams, Inc

D
2 total complaints ↓ falling

VeriCore, LLC

C
2 total complaints ↓ falling

Veripro Solutions Inc.

C
2 total complaints ↓ falling

WSFS Financial Corporation

D
2 total complaints → stable

Wilber and Associates, P.C.

D
2 total complaints → stable

Williams, Rush & Associates, LLC

F
2 total complaints ↑ rising

Zip Co US Inc.

D
2 total complaints ↑ rising

ZuntaFi Corp

D
2 total complaints ↓ falling

1st Results Billings & Collections, Inc.

B
1 total complaints ↓ falling

21st Mortgage Corp.

C
1 total complaints ↑ rising

ABR Recovery Services LLC.

B
1 total complaints ↓ falling

ADP Inc.

F
1 total complaints ↓ falling

Alliant Credit Union

D
1 total complaints ↑ rising

AR Resources, Inc.

D
1 total complaints ↓ falling

ARC Management Group, LLC

D
1 total complaints ↓ falling

Audit Systems,Inc

B
1 total complaints ↓ falling

Avante

D
1 total complaints ↓ falling

Aargon Agency, Inc.

F
1 total complaints → stable

Accelerated Financial Solutions, LLC

D
1 total complaints ↓ falling

Access Receivables of NC Inc.

C
1 total complaints ↓ falling

Account Discovery Systems, LLC

C
1 total complaints ↓ falling

Accredited Collection Service, Inc.

C
1 total complaints → stable

Accurate Financial Partners

B
1 total complaints ↓ falling

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.