What is the most common complaint against U.S. Collections West, Inc.?

The most common issue consumers report about U.S. Collections West, Inc. is "Attempts to collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 370 complaints filed with the CFPB.

Are complaints against U.S. Collections West, Inc. increasing or decreasing?

Complaints against U.S. Collections West, Inc. have been stable. The company received 66 complaints in the last 12 months.

What is U.S. Collections West, Inc.'s reputation grade?

U.S. Collections West, Inc. has a reputation grade of D (score: 50.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does U.S. Collections West, Inc. respond to consumer complaints?

U.S. Collections West, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 34% of cases.

In how many states does U.S. Collections West, Inc. operate?

U.S. Collections West, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Arizona (255 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

U.S. Collections West, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

99
False statements or representation

85
Took or threatened to take negative or legal action

55
Written notification about debt

47
Cont'd attempts collect debt not owed

34
Communication tactics

28

Data updated September 2026

CFPB complaint disposition

CCDB record us-collections-west-inc U.S. Collections West, Inc.

Grade D · 370 CFPB filings · 98% timely · lead issue: Attempts to collect debt not owed · vol #339 · compose #4130

VOL 370
GRADE D
12MO 66
STATES 32
TIMELY 98%
DISPUTE 34%
ISSUE Attempts to collect debt n…
RANK #339
COMPOSE #4,130

Volume peers

Nearest volume peer: F.H. Cann & Associates, Inc. (372 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

U.S. Collections West, Inc.'s 370 CFPB complaints sit next to F.H. Cann & Associates, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

68.9% of U.S. Collections West, Inc.'s CFPB filings land in Arizona

High volume does not equal a clean composite: U.S. Collections West, Inc. is volume #339 but composite #4,130, while Arizona dominates the geography. Corpus placement method.

Dominant state: Arizona 68.9%; 255 of 370 filings · 32 states touched
Even monthly load: Peak under 8%; Highest month 2014-07 at 7.4% (2 filings)
Divergent corpus ranks: #339 volume; #4,130 composite; Cleanest-composite ladder is 3,791 places worse than volume

How does U.S. Collections West, Inc. compare to its peers?

How does U.S. Collections West, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

U.S. Collections West,… National average

Complaints (last 12 mo)lower is better

136

268

Timely-response ratehigher is better

98%

91%

Consumer-dispute ratelower is better

34%

28%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-07 2025-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	99
False statements or representation	85
Took or threatened to take negative or legal action	55
Written notification about debt	47
Cont'd attempts collect debt not owed	34
Communication tactics	28
Disclosure verification of debt	14
Improper contact or sharing of info	4
Threatened to contact someone or share information improperly	3
Taking/threatening an illegal action	1

Where do complaints against U.S. Collections West, Inc. come from?

U.S. Collections West, Inc.'s own per-state count, not a national baseline.

Arizona

255
California

29
Illinois

10
Texas

8
Nevada

7
Florida

5
Michigan

5
New Mexico

5

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for U.S. Collections West, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 370.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.5%.

4 peers

Know your rights before responding to U.S. Collections West, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.