This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 370 complaints

U.S. Collections West, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Complaints by issue type

What consumers report about U.S. Collections West, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record us-collections-west-inc U.S. Collections West, Inc.

Grade D · 370 CFPB filings · 98% timely · lead issue: Attempts to collect debt not owed · vol #339 · compose #387

  • VOL 370
  • GRADE D
  • 12MO 66
  • STATES 32
  • TIMELY 98%
  • DISPUTE 34%
  • ISSUE Attempts to collect debt n…
  • RANK #339
  • COMPOSE #387

Volume peers

Nearest volume peer: F.H. Cann & Associates, Inc. (372 complaints)

Patenaude & Felix A Professional CorporationPatenaude & Felix A Professi…367Gulf Coast Collection Bureau, Inc.Gulf Coast Collection Bureau…368U.S. Collections West, Inc. (this)U.S. Collections West, Inc. …370F.H. Cann & Associates, Inc.F.H. Cann & Associates, Inc.372Messerli & Kramer P.A.Messerli & Kramer P.A.373
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

U.S. Collections West, Inc.'s 370 CFPB complaints sit next to F.H. Cann & Associates, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 370 complaints break down

Every complaint issue type on record for U.S. Collections West, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
50.3/100
U.S. Collections West, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
370
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
34%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

68.9% of U.S. Collections West, Inc.'s CFPB filings land in Arizona

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Arizona 68.9%
255 of 370 filings · 32 states touched
Even monthly load
Peak under 8%
Highest month 2014-07 at 7.4% (2 filings)
Corpus ranks
#339 volume
#387 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does U.S. Collections West, Inc. compare to its peers?

How does U.S. Collections West, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
U.S. Collections West, Inc. National average
Complaints (last 12 mo)lower is better
66
136
268
Timely-response ratehigher is better
98%
98%
91%
Consumer-dispute ratelower is better
34%
28%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy U.S. Collections West, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) U.S. Collections West, Inc. vs. 10 similar-volume peers, by response speed and dispute rate U.S. Collections West, Inc.F.H. Cann & Associates, Inc.GULF COAST COLLECTION BUREAU, INC.Messerli & Kramer P.A.Patenaude & Felix A Professional CorporationLloyd & McDaniel, PLCDelbert ServicesLTD Financial Services, L.P.FIRST NATIONAL BANK OF OMAHARFNA, LPA.R.M. Solutions, Inc.
Source: CFPB Consumer Complaint Database

U.S. Collections West, Inc.'s complaint volume in context

U.S. Collections West, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

370 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. U.S. Collections West, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2014-07 2025-12

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
99
False statements or representation
85
Took or threatened to take negative or legal action
55
Written notification about debt
47
Cont'd attempts collect debt not owed
34
Communication tactics
28
Disclosure verification of debt
14
Improper contact or sharing of info
4
Threatened to contact someone or share information improperly
3
Taking/threatening an illegal action
1

Where do complaints against U.S. Collections West, Inc. come from?

U.S. Collections West, Inc.'s own per-state count, not a national baseline.

Top states by complaints against U.S. Collections West, Inc.

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for U.S. Collections West, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 370.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.5%.

4 peers

Know your rights before responding to U.S. Collections West, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.