What is the most common complaint against United Student Aid (USA) Funds?

The most common issue consumers report about United Student Aid (USA) Funds is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 77 complaints filed with the CFPB.

Are complaints against United Student Aid (USA) Funds increasing or decreasing?

Complaints against United Student Aid (USA) Funds are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is United Student Aid (USA) Funds's reputation grade?

United Student Aid (USA) Funds has a reputation grade of C (score: 59.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does United Student Aid (USA) Funds respond to consumer complaints?

United Student Aid (USA) Funds has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does United Student Aid (USA) Funds operate?

United Student Aid (USA) Funds has received CFPB complaints from consumers in 25 states, with the most complaints from Florida (10 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

United Student Aid (USA) Funds - Debt Collector Complaint Profile

CFPB complaint profile across 25 states, reputation grade C.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

22
Attempts to collect debt not owed

12
Disclosure verification of debt

11
False statements or representation

9
Communication tactics

5
Improper contact or sharing of info

5

Data updated September 2026

CFPB complaint disposition

CCDB record united-student-aid-usa-funds United Student Aid (USA) Funds

Grade C · 77 CFPB filings · 100% timely · lead issue: Cont'd attempts collect debt not owed · vol #952 · compose #2453

VOL 77
GRADE C
12MO 0
STATES 25
TIMELY 100%
DISPUTE 15%
ISSUE Cont'd attempts collect de…
RANK #952
COMPOSE #2,453

Volume peers

Nearest volume peer: Adelante, Inc (77 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

United Student Aid (USA) Funds's 77 CFPB complaints sit next to Adelante, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

United Student Aid (USA) Funds spreads filings across 25 states - Florida leads at only 13.0%

Despite a broad state map, United Student Aid (USA) Funds still sits volume #952 against composite #2,453 - the two RankMaps diverge by 1,501 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 13.0% across 25 states
Seasonal peak: 2015-01 13.2%; 8–15% band · 5 filings
Divergent corpus ranks: #952 volume; #2,453 composite; Cleanest-composite ladder is 1,501 places worse than volume

How does United Student Aid (USA) Funds compare to its peers?

How does United Student Aid (USA) Funds compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

United Student Aid (US… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

88%

91%

Consumer-dispute ratelower is better

15%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2013-08 2025-12

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	22
Attempts to collect debt not owed	12
Disclosure verification of debt	11
False statements or representation	9
Communication tactics	5
Improper contact or sharing of info	5
Written notification about debt	4
Took or threatened to take negative or legal action	4
Taking/threatening an illegal action	3
Threatened to contact someone or share information improperly	2

Where do complaints against United Student Aid (USA) Funds come from?

United Student Aid (USA) Funds's own per-state count, not a national baseline.

Florida

10
California

9
Texas

6
Georgia

5
Arizona

4
Michigan

4
New Jersey

4
New York

4

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for United Student Aid (USA) Funds: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 77.

4 peers

Know your rights before responding to United Student Aid (USA) Funds: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.