This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 77 complaints

United Student Aid (USA) Funds - Debt Collector Complaint Profile

CFPB complaint profile across 25 states, reputation grade C.

Complaints by issue type

What consumers report about United Student Aid (USA) Funds

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record united-student-aid-usa-funds United Student Aid (USA) Funds

Grade C · 77 CFPB filings · 100% timely · lead issue: Cont'd attempts collect debt not owed

  • VOL 77
  • GRADE C
  • 12MO 0
  • STATES 25
  • TIMELY 100%
  • DISPUTE 15%
  • ISSUE Cont'd attempts collect de…
  • RANK #952
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Adelante, Inc (77 complaints)

Adelante, IncAdelante, Inc77Concentric Receivables Management, Ltd.Concentric Receivables Manag…77Early Warning Services, LLCEarly Warning Services, LLC77HF HoldingsHF Holdings77United Student Aid (USA) Funds (this)United Student Aid (USA) Fun…77
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

United Student Aid (USA) Funds's 77 CFPB complaints sit next to Adelante, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 77 complaints break down

Every complaint issue type on record for United Student Aid (USA) Funds, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
59.6/100
United Student Aid (USA) Funds

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
77
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
15%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

United Student Aid (USA) Funds spreads filings across 25 states - Florida leads at only 13.0%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 13.0% across 25 states
Seasonal peak
2015-01 13.2%
8–15% band · 5 filings
Corpus ranks
#952 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does United Student Aid (USA) Funds compare to its peers?

How does United Student Aid (USA) Funds compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
United Student Aid (USA) Funds National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
88%
91%
Consumer-dispute ratelower is better
15%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy United Student Aid (USA) Funds a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) United Student Aid (USA) Funds vs. 8 similar-volume peers, by response speed and dispute rate United Student Aid (USA) FundsUniversal Fidelity LPStephens and Michaels Associates, Inc.Sessoms & Rogers, P.A.Revenue Assurance Professionals LLCPinnacle Asset Management, LLCJonathan Neil & Associates, IncEarly Warning Services, LLCConcentric Receivables Management, Ltd.
Source: CFPB Consumer Complaint Database

United Student Aid (USA) Funds's complaint volume in context

United Student Aid (USA) Funds vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

77 Top 18% higher than 82% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. United Student Aid (USA) Funds 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2013-08 2025-12

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
22
Attempts to collect debt not owed
12
Disclosure verification of debt
11
False statements or representation
9
Communication tactics
5
Improper contact or sharing of info
5
Written notification about debt
4
Took or threatened to take negative or legal action
4
Taking/threatening an illegal action
3
Threatened to contact someone or share information improperly
2

Where do complaints against United Student Aid (USA) Funds come from?

United Student Aid (USA) Funds's own per-state count, not a national baseline.

Top states by complaints against United Student Aid (USA) Funds

Across 25 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for United Student Aid (USA) Funds: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 77.

4 peers

Know your rights before responding to United Student Aid (USA) Funds: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.