This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 179 complaints

RMS-Recovery Management Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 33 states, reputation grade C.

Complaints by issue type

What consumers report about RMS-Recovery Management Services, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record rms-recovery-management-services-inc RMS-Recovery Management Services, Inc.

Grade C · 179 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed

  • VOL 179
  • GRADE C
  • 12MO 32
  • STATES 33
  • TIMELY 99%
  • DISPUTE 19%
  • ISSUE Attempts to collect debt n…
  • RANK #596
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: APEX Asset Management, LLC (179 complaints)

APEX Asset Management, LLCAPEX Asset Management, LLC179Applied Data Finance, LLCApplied Data Finance, LLC179Coast to Coast Financial Solutions, Inc.Coast to Coast Financial Sol…179Pollack & Rosen, P.A.Pollack & Rosen, P.A.179RMS-Recovery Management Services, Inc. (this)RMS-Recovery Management Serv…179
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

RMS-Recovery Management Services, Inc.'s 179 CFPB complaints sit next to APEX Asset Management, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 179 complaints break down

Every complaint issue type on record for RMS-Recovery Management Services, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
56.4/100
RMS-Recovery Management Services, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
179
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
19%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

RMS-Recovery Management Services, Inc. spreads filings across 33 states - New York leads at only 14.5%

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Most-even geography
Lead state under 15%
New York still leads at 14.5% across 33 states
Spike month
2023-10 16.0%
4 filings that month · spiky (≥15% of series)
Corpus ranks
#596 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does RMS-Recovery Management Services, Inc. compare to its peers?

How does RMS-Recovery Management Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
RMS-Recovery Management Services, Inc. National average
Complaints (last 12 mo)lower is better
32
45
268
Timely-response ratehigher is better
99%
91%
91%
Consumer-dispute ratelower is better
19%
17%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy RMS-Recovery Management Services, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 10%15%20%25%30% Timely response rate (%) Dispute rate (%) RMS-Recovery Management Services, Inc. vs. 9 similar-volume peers, by response speed and dispute rate RMS-Recovery Management Services, Inc.Pollack & Rosen, P.A.Thunderbird Collection Specialists, Inc.Coast to Coast Financial Solutions, Inc.APEX Asset Management, LLCFRESNO CREDIT BUREAUHarpeth Financial Services, LLCInvestment Retrievers, Inc.Profit Services GroupOracle Financial Group LLC.
Source: CFPB Consumer Complaint Database

RMS-Recovery Management Services, Inc.'s complaint volume in context

RMS-Recovery Management Services, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

179 Top 11% higher than 89% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). This entry sits in this band. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. RMS-Recovery Management Services, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2022-11 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
47
Communication tactics
34
Written notification about debt
27
False statements or representation
20
Took or threatened to take negative or legal action
16
Cont'd attempts collect debt not owed
11
Disclosure verification of debt
9
Threatened to contact someone or share information improperly
7
Improper contact or sharing of info
7
Electronic communications
1

Where do complaints against RMS-Recovery Management Services, Inc. come from?

RMS-Recovery Management Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against RMS-Recovery Management Services, Inc.

Across 33 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for RMS-Recovery Management Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 179.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.40119760479041%.

4 peers

Know your rights before responding to RMS-Recovery Management Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.