This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 139 complaints

Overton, Russell, Doerr and Donovan, LLP - Debt Collector Complaint Profile

CFPB complaint profile across 20 states, reputation grade F.

Complaints by issue type

What consumers report about Overton, Russell, Doerr and Donovan, LLP

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record overton-russell-doerr-and-donovan-llp Overton, Russell, Doerr and Donovan, LLP

Grade F · 139 CFPB filings · 87% timely · lead issue: Attempts to collect debt not owed

  • VOL 139
  • GRADE F
  • 12MO 4
  • STATES 20
  • TIMELY 87%
  • DISPUTE 36%
  • ISSUE Attempts to collect debt n…
  • RANK #689
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Merchants Credit Corporation (139 complaints)

Merchants Credit CorporationMerchants Credit Corporation139Nations Recovery CenterNations Recovery Center139Universal Recovery CorporationUniversal Recovery Corporati…139Vengroff Williams, IncVengroff Williams, Inc139Overton, Russell, Doerr and Donovan, LLP (this)Overton, Russell, Doerr and …139
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Overton, Russell, Doerr and Donovan, LLP's 139 CFPB complaints sit next to Merchants Credit Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 139 complaints break down

Every complaint issue type on record for Overton, Russell, Doerr and Donovan, LLP, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
47.9/100
Overton, Russell, Doerr and Donovan, LLP

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
139
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
87%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
36%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

77.0% of Overton, Russell, Doerr and Donovan, LLP's CFPB filings land in New York

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
New York 77.0%
107 of 139 filings · 20 states touched
Seasonal peak
2021-07 10.3%
8–15% band · 3 filings
Corpus ranks
#689 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Overton, Russell, Doerr and Donovan, LLP compare to its peers?

How does Overton, Russell, Doerr and Donovan, LLP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Overton, Russell, Doerr and Donovan, LLP National average
Complaints (last 12 mo)lower is better
4
0
268
Timely-response ratehigher is better
87%
87%
91%
Consumer-dispute ratelower is better
36%
21%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Overton, Russell, Doerr and Donovan, LLP a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Overton, Russell, Doerr and Donovan, LLP vs. 7 similar-volume peers, by response speed and dispute rate Overton, Russell, Doerr and Donovan, LLPNations Recovery CenterUniversal Recovery CorporationMerchants Credit CorporationVengroff Williams, IncVeros Credit, LLCMed-1 Solutions, LLCHEAD MERCANTILE CO., INC.
Source: CFPB Consumer Complaint Database

Overton, Russell, Doerr and Donovan, LLP's complaint volume in context

Overton, Russell, Doerr and Donovan, LLP vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

139 Top 13% higher than 87% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). This entry sits in this band. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Overton, Russell, Doerr and Donovan, LLP 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2018-03 2026-01

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
31
Cont'd attempts collect debt not owed
28
Written notification about debt
24
False statements or representation
18
Disclosure verification of debt
16
Took or threatened to take negative or legal action
11
Communication tactics
7
Improper contact or sharing of info
2
Taking/threatening an illegal action
2

Where do complaints against Overton, Russell, Doerr and Donovan, LLP come from?

Overton, Russell, Doerr and Donovan, LLP's own per-state count, not a national baseline.

Top states by complaints against Overton, Russell, Doerr and Donovan, LLP

Across 20 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Overton, Russell, Doerr and Donovan, LLP: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 139.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 86.66666666666667%.

4 peers

Know your rights before responding to Overton, Russell, Doerr and Donovan, LLP: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.