What is the most common complaint against Overton, Russell, Doerr and Donovan, LLP?

The most common issue consumers report about Overton, Russell, Doerr and Donovan, LLP is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 139 complaints filed with the CFPB.

Are complaints against Overton, Russell, Doerr and Donovan, LLP increasing or decreasing?

Complaints against Overton, Russell, Doerr and Donovan, LLP are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.

What is Overton, Russell, Doerr and Donovan, LLP's reputation grade?

Overton, Russell, Doerr and Donovan, LLP has a reputation grade of F (score: 47.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Overton, Russell, Doerr and Donovan, LLP respond to consumer complaints?

Overton, Russell, Doerr and Donovan, LLP has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 36% of cases.

In how many states does Overton, Russell, Doerr and Donovan, LLP operate?

Overton, Russell, Doerr and Donovan, LLP has received CFPB complaints from consumers in 20 states, with the most complaints from New York (107 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Overton, Russell, Doerr and Donovan, LLP - Debt Collector Complaint Profile

CFPB complaint profile across 20 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

31
Cont'd attempts collect debt not owed

28
Written notification about debt

24
False statements or representation

18
Disclosure verification of debt

16
Took or threatened to take negative or legal action

11

Data updated September 2026

CFPB complaint disposition

CCDB record overton-russell-doerr-and-donovan-llp Overton, Russell, Doerr and Donovan, LLP

Grade F · 139 CFPB filings · 87% timely · lead issue: Attempts to collect debt not owed · vol #689 · compose #4340

VOL 139
GRADE F
12MO 4
STATES 20
TIMELY 87%
DISPUTE 36%
ISSUE Attempts to collect debt n…
RANK #689
COMPOSE #4,340

Volume peers

Nearest volume peer: Merchants Credit Corporation (139 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Overton, Russell, Doerr and Donovan, LLP's 139 CFPB complaints sit next to Merchants Credit Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

77.0% of Overton, Russell, Doerr and Donovan, LLP's CFPB filings land in New York

High volume does not equal a clean composite: Overton, Russell, Doerr and Donovan, LLP is volume #689 but composite #4,340, while New York dominates the geography. Corpus placement method.

Dominant state: New York 77.0%; 107 of 139 filings · 20 states touched
Seasonal peak: 2021-07 10.3%; 8–15% band · 3 filings
Divergent corpus ranks: #689 volume; #4,340 composite; Cleanest-composite ladder is 3,651 places worse than volume

How does Overton, Russell, Doerr and Donovan, LLP compare to its peers?

How does Overton, Russell, Doerr and Donovan, LLP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Overton, Russell, Doer… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

87%

91%

Consumer-dispute ratelower is better

36%

21%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-03 2026-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	31
Cont'd attempts collect debt not owed	28
Written notification about debt	24
False statements or representation	18
Disclosure verification of debt	16
Took or threatened to take negative or legal action	11
Communication tactics	7
Improper contact or sharing of info	2
Taking/threatening an illegal action	2

Where do complaints against Overton, Russell, Doerr and Donovan, LLP come from?

Overton, Russell, Doerr and Donovan, LLP's own per-state count, not a national baseline.

New York

107
Texas

6
Florida

3
North Carolina

3
Arizona

2
Massachusetts

2
Oregon

2
Virginia

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Overton, Russell, Doerr and Donovan, LLP: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 139.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 86.66666666666667%.

4 peers

Know your rights before responding to Overton, Russell, Doerr and Donovan, LLP: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.