This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 530 complaints

Real Time Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade D.

Complaints by issue type

What consumers report about Real Time Group, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record real-time-group-inc Real Time Group, Inc.

Grade D · 530 CFPB filings · 92% timely · lead issue: Attempts to collect debt not owed · vol #260 · compose #373

  • VOL 530
  • GRADE D
  • 12MO 21
  • STATES 44
  • TIMELY 92%
  • DISPUTE 19%
  • ISSUE Attempts to collect debt n…
  • RANK #260
  • COMPOSE #373

Volume peers

Nearest volume peer: Performant Financial Corporation (531 complaints)

Frost-Arnett CompanyFrost-Arnett Company525Gurstel Law Firm, P.C.Gurstel Law Firm, P.C.526Rausch Sturm LLPRausch Sturm LLP527Real Time Group, Inc. (this)Real Time Group, Inc. (this)530Performant Financial CorporationPerformant Financial Corpora…531
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Real Time Group, Inc.'s 530 CFPB complaints sit next to Performant Financial Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 530 complaints break down

Every complaint issue type on record for Real Time Group, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
50.9/100
Real Time Group, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
530
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
92%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
19%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

30.2% of Real Time Group, Inc.'s CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
California 30.2%
160 of 530 filings · 44 states touched
Seasonal peak
2025-05 10.2%
8–15% band · 6 filings
Corpus ranks
#260 volume
#373 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Real Time Group, Inc. compare to its peers?

How does Real Time Group, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Real Time Group, Inc. National average
Complaints (last 12 mo)lower is better
21
0
268
Timely-response ratehigher is better
92%
98%
91%
Consumer-dispute ratelower is better
19%
14%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Real Time Group, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Real Time Group, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Real Time Group, Inc.Performant Financial CorporationGurstel Law Firm, P.C.Frost-Arnett CompanySCA Collections, Inc.Creditors Bureau AssociatesAsset Recovery Solutions, LLCMandarich Law Group, LLPStrategic Alliances, Inc.Associated Credit Services, Inc.
Source: CFPB Consumer Complaint Database

Real Time Group, Inc.'s complaint volume in context

Real Time Group, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

530 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Real Time Group, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-01 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
141
Cont'd attempts collect debt not owed
100
Written notification about debt
73
False statements or representation
69
Disclosure verification of debt
55
Took or threatened to take negative or legal action
37
Communication tactics
36
Improper contact or sharing of info
8
Taking/threatening an illegal action
7
Threatened to contact someone or share information improperly
3

Where do complaints against Real Time Group, Inc. come from?

Real Time Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Real Time Group, Inc.

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Real Time Group, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 530.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 91.61904761904762%.

4 peers

Know your rights before responding to Real Time Group, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.