What is the most common complaint against Primary Financial Services L.L.C.?

The most common issue consumers report about Primary Financial Services L.L.C. is "Cont'd attempts collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 41 complaints filed with the CFPB.

Are complaints against Primary Financial Services L.L.C. increasing or decreasing?

Complaints against Primary Financial Services L.L.C. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Primary Financial Services L.L.C.'s reputation grade?

Primary Financial Services L.L.C. has a reputation grade of C (score: 61.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Primary Financial Services L.L.C. respond to consumer complaints?

Primary Financial Services L.L.C. has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.

In how many states does Primary Financial Services L.L.C. operate?

Primary Financial Services L.L.C. has received CFPB complaints from consumers in 18 states, with the most complaints from Texas (7 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Primary Financial Services L.L.C. - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade C.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

12
False statements or representation

9
Disclosure verification of debt

8
Improper contact or sharing of info

6
Communication tactics

4
Taking/threatening an illegal action

2

Data updated September 2026

CFPB complaint disposition

CCDB record primary-financial-services-llc Primary Financial Services L.L.C.

Grade C · 41 CFPB filings · 93% timely · lead issue: Cont'd attempts collect debt not owed · vol #1328 · compose #2248

VOL 41
GRADE C
12MO 0
STATES 18
TIMELY 93%
DISPUTE 10%
ISSUE Cont'd attempts collect de…
RANK #1,328
COMPOSE #2,248

Volume peers

Nearest volume peer: First Horizon Bank (41 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Primary Financial Services L.L.C.'s 41 CFPB complaints sit next to First Horizon Bank on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Primary Financial Services L.L.C. (17.1%)

Volume rank #1,328 and composite rank #2,248 diverge by 920 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 17.1%; Mid-band (15–30%) · 18 states with ≥1 filing
Seasonal peak: 2023-09 12.2%; 8–15% band · 5 filings
Divergent corpus ranks: #1,328 volume; #2,248 composite; Cleanest-composite ladder is 920 places worse than volume

How does Primary Financial Services L.L.C. compare to its peers?

How does Primary Financial Services L.L.C. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Primary Financial Serv… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

93%

83%

91%

Consumer-dispute ratelower is better

10%

32%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-09 2026-02

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	12
False statements or representation	9
Disclosure verification of debt	8
Improper contact or sharing of info	6
Communication tactics	4
Taking/threatening an illegal action	2

Where do complaints against Primary Financial Services L.L.C. come from?

Primary Financial Services L.L.C.'s own per-state count, not a national baseline.

Texas

7
California

5
Louisiana

3
Maryland

3
Florida

2
Georgia

2
Illinois

2
Massachusetts

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Primary Financial Services L.L.C.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 41.

4 peers

Know your rights before responding to Primary Financial Services L.L.C.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.