This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,056 complaints

Populus Financial Group, Inc. (F/K/A Ace Cash Express) - Debt Collector Complaint Profile

CFPB complaint profile across 48 states, reputation grade D.

Complaints by issue type

What consumers report about Populus Financial Group, Inc. (F/K/A Ace Cash Express)

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record populus-financial-group-inc-f-k-a-ace-cash-express Populus Financial Group, Inc. (F/K/A Ace Cash Express)

Grade D · 1,056 CFPB filings · 98% timely · lead issue: Took or threatened to take negative or legal action · vol #146 · compose #105

  • VOL 1,056
  • GRADE D
  • 12MO 45
  • STATES 48
  • TIMELY 98%
  • DISPUTE 7%
  • ISSUE Took or threatened to take…
  • RANK #146
  • COMPOSE #105

Volume peers

Nearest volume peer: Trident Asset Management, L.L.C. (1,057 complaints)

Toyota Motor Credit CorporationToyota Motor Credit Corporat…1,044Upgrade, Inc.Upgrade, Inc.1,046Colony Brands, Inc.Colony Brands, Inc.1,055Populus Financial Group, Inc. (F/K/A Ace Cash Express) (this)Populus Financial Group, Inc…1,056Trident Asset Management, L.L.C.Trident Asset Management, L.…1,057
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 1,056 CFPB complaints sit next to Trident Asset Management, L.L.C. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,056 complaints break down

Every complaint issue type on record for Populus Financial Group, Inc. (F/K/A Ace Cash Express), not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.6/100
Populus Financial Group, Inc. (F/K/A Ace Cash Express)

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,056
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
7%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

31.5% of Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 31.5%
333 of 1,056 filings · 48 states touched
Even monthly load
Peak under 8%
Highest month 2024-05 at 7.8% (11 filings)
Corpus ranks
#146 volume
#105 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Populus Financial Group, Inc. (F/K/A Ace Cash Express) compare to its peers?

How does Populus Financial Group, Inc. (F/K/A Ace Cash Express) compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Populus Financial Group, Inc. (F/K/A Ace Cash Express) National average
Complaints (last 12 mo)lower is better
45
129
268
Timely-response ratehigher is better
98%
77%
91%
Consumer-dispute ratelower is better
7%
11%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Populus Financial Group, Inc. (F/K/A Ace Cash Express) a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Populus Financial Group, Inc. (F/K/A Ace Cash Express) vs. 8 similar-volume peers, by response speed and dispute rate Populus Financial Group, Inc. (F/K/A Ace Cash Express)Trident Asset Management, L.L.C.Colony Brands, Inc.TOYOTA MOTOR CREDIT CORPORATIONAR Resources, Inc.ORG GC GP BUYER, LLCAlorica Inc.R & B Corporation of VirginiaOcwen Financial Corporation
Source: CFPB Consumer Complaint Database

Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s complaint volume in context

Populus Financial Group, Inc. (F/K/A Ace Cash Express) vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,056 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Populus Financial Group, Inc. (F/K/A Ace Cash Express) 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Took or threatened to take negative or legal action
300
Communication tactics
223
False statements or representation
144
Taking/threatening an illegal action
131
Attempts to collect debt not owed
78
Cont'd attempts collect debt not owed
65
Threatened to contact someone or share information improperly
36
Improper contact or sharing of info
34
Written notification about debt
23
Disclosure verification of debt
16

Where do complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) come from?

Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s own per-state count, not a national baseline.

Top states by complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express)

Across 48 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Populus Financial Group, Inc. (F/K/A Ace Cash Express): nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,056.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 98.4688995215311%.

4 peers

Know your rights before responding to Populus Financial Group, Inc. (F/K/A Ace Cash Express): FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.