What is the most common complaint against Populus Financial Group, Inc. (F/K/A Ace Cash Express)?

The most common issue consumers report about Populus Financial Group, Inc. (F/K/A Ace Cash Express) is "Took or threatened to take negative or legal action", specifically "Threatened to arrest you or take you to jail if you do not pay". This is based on 1,056 complaints filed with the CFPB.

What is Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s reputation grade?

Populus Financial Group, Inc. (F/K/A Ace Cash Express) has a reputation grade of D (score: 55.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Populus Financial Group, Inc. (F/K/A Ace Cash Express) respond to consumer complaints?

Populus Financial Group, Inc. (F/K/A Ace Cash Express) has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.

In how many states does Populus Financial Group, Inc. (F/K/A Ace Cash Express) operate?

Populus Financial Group, Inc. (F/K/A Ace Cash Express) has received CFPB complaints from consumers in 48 states, with the most complaints from Texas (333 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Populus Financial Group, Inc. (F/K/A Ace Cash Express) - Debt Collector Complaint Profile

Q: Are complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) increasing or decreasing?

Complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) are falling. The company received 45 complaints in the last 12 months, showing improvement over prior periods.

CFPB complaint profile across 48 states, reputation grade D.

Compiled by PlainCollector

Took or threatened to take negative or legal action

300
Communication tactics

223
False statements or representation

144
Taking/threatening an illegal action

131
Attempts to collect debt not owed

78
Cont'd attempts collect debt not owed

65

Data updated September 2026

CFPB complaint disposition

CCDB record populus-financial-group-inc-f-k-a-ace-cash-express Populus Financial Group, Inc. (F/K/A Ace Cash Express)

Grade D · 1,056 CFPB filings · 98% timely · lead issue: Took or threatened to take negative or legal action · vol #146 · compose #3245

VOL 1,056
GRADE D
12MO 45
STATES 48
TIMELY 98%
DISPUTE 7%
ISSUE Took or threatened to take…
RANK #146
COMPOSE #3,245

Volume peers

Nearest volume peer: Trident Asset Management, L.L.C. (1,057 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 1,056 CFPB complaints sit next to Trident Asset Management, L.L.C. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

31.5% of Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s CFPB filings land in Texas

High volume does not equal a clean composite: Populus Financial Group, Inc. (F/K/A Ace Cash Express) is volume #146 but composite #3,245, while Texas dominates the geography. Corpus placement method.

Dominant state: Texas 31.5%; 333 of 1,056 filings · 48 states touched
Even monthly load: Peak under 8%; Highest month 2024-05 at 7.8% (11 filings)
Divergent corpus ranks: #146 volume; #3,245 composite; Cleanest-composite ladder is 3,099 places worse than volume

How does Populus Financial Group, Inc. (F/K/A Ace Cash Express) compare to its peers?

How does Populus Financial Group, Inc. (F/K/A Ace Cash Express) compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Populus Financial Grou… National average

Complaints (last 12 mo)lower is better

129

268

Timely-response ratehigher is better

98%

77%

91%

Consumer-dispute ratelower is better

11%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	300
Communication tactics	223
False statements or representation	144
Taking/threatening an illegal action	131
Attempts to collect debt not owed	78
Cont'd attempts collect debt not owed	65
Threatened to contact someone or share information improperly	36
Improper contact or sharing of info	34
Written notification about debt	23
Disclosure verification of debt	16

Where do complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) come from?

Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s own per-state count, not a national baseline.

Texas

333
California

166
Florida

58
Ohio

57
Colorado

38
Missouri

29
Oregon

29
Tennessee

26

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Populus Financial Group, Inc. (F/K/A Ace Cash Express): nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,056.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 98.4688995215311%.

4 peers

Know your rights before responding to Populus Financial Group, Inc. (F/K/A Ace Cash Express): FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.