This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 33 complaints

Western Portfolio Assets - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade F.

Complaints by issue type

What consumers report about Western Portfolio Assets

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record western-portfolio-assets Western Portfolio Assets

Grade F · 33 CFPB filings · 39% timely · lead issue: Taking/threatening an illegal action

  • VOL 33
  • GRADE F
  • 12MO 0
  • STATES 18
  • TIMELY 39%
  • DISPUTE 13%
  • ISSUE Taking/threatening an ille…
  • RANK #1,484
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Recovery Services, Inc. (33 complaints)

Account Recovery Services, Inc.Account Recovery Services, I…33Ashton & Weinberg, Inc.Ashton & Weinberg, Inc.33Asset Management Professionals, LLCAsset Management Professiona…33Cash Time Title Loans, Inc.Cash Time Title Loans, Inc.33Western Portfolio Assets (this)Western Portfolio Assets (th…33
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Western Portfolio Assets's 33 CFPB complaints sit next to Account Recovery Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 33 complaints break down

Every complaint issue type on record for Western Portfolio Assets, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
42.3/100
Western Portfolio Assets

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
33
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response D
39%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
13%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

California is the plurality state for Western Portfolio Assets (21.2%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 21.2%
Mid-band (15–30%) · 18 states with ≥1 filing
Seasonal peak
2021-06 11.8%
8–15% band · 4 filings
Corpus ranks
#1,484 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Western Portfolio Assets compare to its peers?

How does Western Portfolio Assets compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Western Portfolio Assets National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
39%
18%
91%
Consumer-dispute ratelower is better
13%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Western Portfolio Assets a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) Western Portfolio Assets vs. 9 similar-volume peers, by response speed and dispute rate Western Portfolio AssetsWeinman Acquisition GroupUnion Adjustment Company, Inc.Troy Capital, LLCSprechman & Associates, P.A.Rossman & Co & PCBReliant Financial CorporationReceivable Solutions Specialist, Inc.Mid-Michigan Collection BureauMark A. Kirkorsky, PC
Source: CFPB Consumer Complaint Database

Western Portfolio Assets's complaint volume in context

Western Portfolio Assets vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

33 73rd percentile higher than 73% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Western Portfolio Assets 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2020-12 2026-01

Issue Detail Breakdown

Issue Complaints
Taking/threatening an illegal action
8
Communication tactics
6
Attempts to collect debt not owed
5
False statements or representation
5
Took or threatened to take negative or legal action
4
Cont'd attempts collect debt not owed
3
Disclosure verification of debt
1
Improper contact or sharing of info
1

Where do complaints against Western Portfolio Assets come from?

Western Portfolio Assets's own per-state count, not a national baseline.

Top states by complaints against Western Portfolio Assets

Across 18 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Western Portfolio Assets: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 33.

4 peers

Know your rights before responding to Western Portfolio Assets: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.