What is the most common complaint against Western Union Company, the?

The most common issue consumers report about Western Union Company, the is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 25 complaints filed with the CFPB.

Are complaints against Western Union Company, the increasing or decreasing?

Complaints against Western Union Company, the are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.

What is Western Union Company, the's reputation grade?

Western Union Company, the has a reputation grade of B (score: 68.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Western Union Company, the respond to consumer complaints?

Western Union Company, the has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Western Union Company, the operate?

Western Union Company, the has received CFPB complaints from consumers in 13 states, with the most complaints from California (5 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Western Union Company, the - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

10
Took or threatened to take negative or legal action

5
Cont'd attempts collect debt not owed

3
Communication tactics

2
Improper contact or sharing of info

2
Written notification about debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record western-union-company-the Western Union Company, the

Grade B · 25 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #1725 · compose #1425

VOL 25
GRADE B
12MO 4
STATES 13
TIMELY 100%
DISPUTE 0%
ISSUE Attempts to collect debt n…
RANK #1,725
COMPOSE #1,425

Volume peers

Nearest volume peer: Absolute Credit LLC (25 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Western Union Company, the's 25 CFPB complaints sit next to Absolute Credit LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

California is the plurality state for Western Union Company, the (20.0%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: California 20.0%; Mid-band (15–30%) · 13 states with ≥1 filing
Spike month: 2018-07 20.0%; 1 filings that month · spiky (≥15% of series)
Corpus ranks: #1,725 volume; #1,425 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Western Union Company, the compare to its peers?

How does WESTERN UNION COMPANY, THE compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

WESTERN UNION COMPANY,… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-07 2026-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	10
Took or threatened to take negative or legal action	5
Cont'd attempts collect debt not owed	3
Communication tactics	2
Improper contact or sharing of info	2
Written notification about debt	1
False statements or representation	1
Electronic communications	1

Where do complaints against Western Union Company, the come from?

Western Union Company, the's own per-state count, not a national baseline.

California

5
Florida

3
New York

3
Michigan

2
Texas

2
Georgia

1
Kentucky

1
Massachusetts

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Western Union Company, the: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 25.

4 peers

Know your rights before responding to Western Union Company, the: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.