What is the most common complaint against Umpqua Holdings Corporation?

The most common issue consumers report about Umpqua Holdings Corporation is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 22 complaints filed with the CFPB.

Are complaints against Umpqua Holdings Corporation increasing or decreasing?

Complaints against Umpqua Holdings Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Umpqua Holdings Corporation's reputation grade?

Umpqua Holdings Corporation has a reputation grade of B (score: 63.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Umpqua Holdings Corporation respond to consumer complaints?

Umpqua Holdings Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.

In how many states does Umpqua Holdings Corporation operate?

Umpqua Holdings Corporation has received CFPB complaints from consumers in 10 states, with the most complaints from California (6 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Umpqua Holdings Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 10 states, reputation grade B.

Compiled by PlainCollector

False statements or representation

6
Attempts to collect debt not owed

4
Written notification about debt

4
Took or threatened to take negative or legal action

2
Communication tactics

2
Cont'd attempts collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record umpqua-holdings-corporation Umpqua Holdings Corporation

Grade B · 22 CFPB filings · 100% timely · lead issue: False statements or representation · vol #1825 · compose #1988

VOL 22
GRADE B
12MO 0
STATES 10
TIMELY 100%
DISPUTE 25%
ISSUE False statements or repres…
RANK #1,825
COMPOSE #1,988

Volume peers

Nearest volume peer: Abrahamsen Ratchford, P.C (22 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Umpqua Holdings Corporation's 22 CFPB complaints sit next to Abrahamsen Ratchford, P.C on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

California is the plurality state for Umpqua Holdings Corporation (27.3%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: California 27.3%; Mid-band (15–30%) · 10 states with ≥1 filing
Spike month: 2026-01 18.8%; 16 filings that month · spiky (≥15% of series)
Corpus ranks: #1,825 volume; #1,988 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Umpqua Holdings Corporation compare to its peers?

How does UMPQUA HOLDINGS CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

UMPQUA HOLDINGS CORPOR… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

25%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-10 2026-03

Issue Detail Breakdown

Issue	Complaints
False statements or representation	6
Attempts to collect debt not owed	4
Written notification about debt	4
Took or threatened to take negative or legal action	2
Communication tactics	2
Cont'd attempts collect debt not owed	2
Disclosure verification of debt	1
Threatened to contact someone or share information improperly	1

Where do complaints against Umpqua Holdings Corporation come from?

Umpqua Holdings Corporation's own per-state count, not a national baseline.

California

6
Washington

3
Florida

2
Oregon

2
Tennessee

2
Texas

2
Colorado

1
Georgia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Umpqua Holdings Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 22.

4 peers

Know your rights before responding to Umpqua Holdings Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.