Research question

Among the debt collectors tracked in CFPB's database, which carry the highest current complaint trend over the most recent 12 months, and how does the recent trend compare to the company's cumulative historical total?

Methodology

This ranking reflects the data currently in our database, sourced from the agency referenced in the citation below and updated automatically as new filings are processed.

Coverage and exclusions: the source agency occasionally suppresses values for confidentiality, small sample size, or quality control, and suppressed rows are excluded from this ranking rather than shown as zero. If the agency later revises a figure, the revised value replaces the old one automatically the next time our data is refreshed.

Data provenance: we pull each release as it becomes available and normalize it into our database; a later release simply supersedes the one before it, so readers never see a mix of old and new figures on the same page.

Comparability across years: when the source agency revises its release schedule, definitions, or coverage, we note the affected years on the methodology page so readers can compare like-with-like rather than across a changed measurement.

Editorial governance: this page is generated programmatically from the CFPB dataset described above, not hand-authored or individually reviewed - editorial work goes into the pipeline, methodology, and corrections process (see our editorial policy). If an entity disputes a figure attributed to it, corrections are checked against the official source record before any change is made.

Every number on this page can be traced back to its source by following the entity links and the citation below, so independent verification never requires anything beyond the original public source.

See the methodology page for the complete ETL pipeline, source vintage, and column lineage.