What is the most common complaint against Experian Information Solutions Inc.?

The most common issue consumers report about Experian Information Solutions Inc. is "Attempts to collect debt not owed", specifically "Notification didn't disclose it was an attempt to collect a debt". This is based on 50,287 complaints filed with the CFPB.

Are complaints against Experian Information Solutions Inc. increasing or decreasing?

Complaints against Experian Information Solutions Inc. are rising. The company received 14,628 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Experian Information Solutions Inc.'s reputation grade?

Experian Information Solutions Inc. has a reputation grade of D (score: 53.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Experian Information Solutions Inc. respond to consumer complaints?

Experian Information Solutions Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Experian Information Solutions Inc. operate?

Experian Information Solutions Inc. has received CFPB complaints from consumers in 54 states, with the most complaints from Texas (12,047 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Experian Information Solutions Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 54 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

26,912
Written notification about debt

19,528
False statements or representation

1,960
Took or threatened to take negative or legal action

1,353
Communication tactics

244
Threatened to contact someone or share information improperly

119

Data updated September 2026

CFPB complaint disposition

CCDB record experian-information-solutions-inc Experian Information Solutions Inc.

Grade D · 50,287 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #4 · compose #3587

VOL 50,287
GRADE D
12MO 14,628
STATES 54
TIMELY 100%
DISPUTE 17%
ISSUE Attempts to collect debt n…
RANK #4
COMPOSE #3,587

Volume peers

Nearest volume peer: Encore Capital Group Inc. (50,437 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Experian Information Solutions Inc.'s 50,287 CFPB complaints sit next to Encore Capital Group Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

Texas is the plurality state for Experian Information Solutions Inc. (24.0%)

Volume rank #4 and composite rank #3,587 diverge by 3,583 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 24.0%; Mid-band (15–30%) · 54 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2025-02 at 6.8% (4 filings)
Divergent corpus ranks: #4 volume; #3,587 composite; Cleanest-composite ladder is 3,583 places worse than volume

How does Experian Information Solutions Inc. compare to its peers?

How does Experian Information Solutions Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Experian Information S… National average

Complaints (last 12 mo)lower is better

14,628

18,209

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

17%

18%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	26,912
Written notification about debt	19,528
False statements or representation	1,960
Took or threatened to take negative or legal action	1,353
Communication tactics	244
Threatened to contact someone or share information improperly	119
Electronic communications	118
Cont'd attempts collect debt not owed	30
Disclosure verification of debt	19
Improper contact or sharing of info	4

Where do complaints against Experian Information Solutions Inc. come from?

Experian Information Solutions Inc.'s own per-state count, not a national baseline.

Texas

12,047
Florida

5,567
California

4,830
Georgia

4,034
New York

2,942
Pennsylvania

2,348
Illinois

1,638
North Carolina

1,356

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Experian Information Solutions Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 50,287.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Experian Information Solutions Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.