This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 50,287 complaints

Experian Information Solutions Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 54 states, reputation grade D.

Complaints by issue type

What consumers report about Experian Information Solutions Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record experian-information-solutions-inc Experian Information Solutions Inc.

Grade D · 50,287 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #4 · compose #208

  • VOL 50,287
  • GRADE D
  • 12MO 14,628
  • STATES 54
  • TIMELY 100%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #4
  • COMPOSE #208

Volume peers

Nearest volume peer: Encore Capital Group Inc. (50,437 complaints)

Portfolio Recovery Associates, LLCPortfolio Recovery Associate…48,745Resurgent Capital Services L.P.Resurgent Capital Services L…49,061Experian Information Solutions Inc. (this)Experian Information Solutio…50,287Encore Capital Group Inc.Encore Capital Group Inc.50,437Equifax, Inc.Equifax, Inc.55,160
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Experian Information Solutions Inc.'s 50,287 CFPB complaints sit next to Encore Capital Group Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 50,287 complaints break down

Every complaint issue type on record for Experian Information Solutions Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.8/100
Experian Information Solutions Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
50,287
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

Texas is the plurality state for Experian Information Solutions Inc. (24.0%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 24.0%
Mid-band (15–30%) · 54 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-02 at 6.8% (4 filings)
Corpus ranks
#4 volume
#208 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Experian Information Solutions Inc. compare to its peers?

How does Experian Information Solutions Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Experian Information Solutions Inc. National average
Complaints (last 12 mo)lower is better
14,628
18,209
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
17%
18%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Experian Information Solutions Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 80%85%90%95%100%105% 0%5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Experian Information Solutions Inc. vs. 10 similar-volume peers, by response speed and dispute rate Experian Information Solutions Inc.ENCORE CAPITAL GROUP INC.Resurgent Capital Services L.P.Portfolio Recovery Associates, LLCEQUIFAX, INC.TRANSUNION INTERMEDIATE HOLDINGS, INC.CL Holdings LLCCCS Financial Services, Inc.I.C. System, Inc.CAPITAL ONE FINANCIAL CORPORATIONTRANSWORLD SYSTEMS INC
Source: CFPB Consumer Complaint Database

Experian Information Solutions Inc.'s complaint volume in context

Experian Information Solutions Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

50,287 Top 1% higher than 100% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Experian Information Solutions Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-02 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
26,912
Written notification about debt
19,528
False statements or representation
1,960
Took or threatened to take negative or legal action
1,353
Communication tactics
244
Threatened to contact someone or share information improperly
119
Electronic communications
118
Cont'd attempts collect debt not owed
30
Disclosure verification of debt
19
Improper contact or sharing of info
4

Where do complaints against Experian Information Solutions Inc. come from?

Experian Information Solutions Inc.'s own per-state count, not a national baseline.

Top states by complaints against Experian Information Solutions Inc.

Across 54 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Experian Information Solutions Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 50,287.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Experian Information Solutions Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.