This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 146 complaints

Metro Collection Service Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 24 states, reputation grade C.

Complaints by issue type

What consumers report about Metro Collection Service Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record metro-collection-service-inc Metro Collection Service Inc.

Grade C · 146 CFPB filings · 96% timely · lead issue: Attempts to collect debt not owed

  • VOL 146
  • GRADE C
  • 12MO 32
  • STATES 24
  • TIMELY 96%
  • DISPUTE 12%
  • ISSUE Attempts to collect debt n…
  • RANK #667
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Block, Inc. (146 complaints)

Block, Inc.Block, Inc.146CeannateCeannate146Fairway Capital Recovery, LLCFairway Capital Recovery, LLC146Integrity Solution Services, Inc.Integrity Solution Services,…146Metro Collection Service Inc. (this)Metro Collection Service Inc…146
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Metro Collection Service Inc.'s 146 CFPB complaints sit next to Block, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 146 complaints break down

Every complaint issue type on record for Metro Collection Service Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.6/100
Metro Collection Service Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
146
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
96%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
12%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

54.8% of Metro Collection Service Inc.'s CFPB filings land in Colorado

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Colorado 54.8%
80 of 146 filings · 24 states touched
Seasonal peak
2023-10 8.6%
8–15% band · 3 filings
Corpus ranks
#667 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Metro Collection Service Inc. compare to its peers?

How does Metro Collection Service Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Metro Collection Service Inc. National average
Complaints (last 12 mo)lower is better
32
0
268
Timely-response ratehigher is better
96%
100%
91%
Consumer-dispute ratelower is better
12%
8%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Metro Collection Service Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 92%94%96%98%100%102% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Metro Collection Service Inc. vs. 9 similar-volume peers, by response speed and dispute rate Metro Collection Service Inc.Integrity Solution Services, Inc.Fairway Capital Recovery, LLCCeannateJDJ Investments, INC.KeyBridge Medical Revenue ManagementNational Recovery Solutions, LLCSarmaAndreu, Palma & Andreu, PLKeynote Consulting, Inc.
Source: CFPB Consumer Complaint Database

Metro Collection Service Inc.'s complaint volume in context

Metro Collection Service Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

146 Top 12% higher than 88% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). This entry sits in this band. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Metro Collection Service Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2021-11 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
46
False statements or representation
29
Written notification about debt
24
Cont'd attempts collect debt not owed
16
Took or threatened to take negative or legal action
14
Disclosure verification of debt
8
Communication tactics
3
Threatened to contact someone or share information improperly
2
Improper contact or sharing of info
2
Taking/threatening an illegal action
2

Where do complaints against Metro Collection Service Inc. come from?

Metro Collection Service Inc.'s own per-state count, not a national baseline.

Top states by complaints against Metro Collection Service Inc.

Across 24 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Metro Collection Service Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 146.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 96.2406015037594%.

4 peers

Know your rights before responding to Metro Collection Service Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.