This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,146 complaints

Conn's, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Complaints by issue type

What consumers report about Conn's, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record conn-s-inc Conn's, Inc.

Grade D · 1,146 CFPB filings · 100% timely · lead issue: Communication tactics · vol #140 · compose #153

  • VOL 1,146
  • GRADE D
  • 12MO 0
  • STATES 30
  • TIMELY 100%
  • DISPUTE 12%
  • ISSUE Communication tactics
  • RANK #140
  • COMPOSE #153

Volume peers

Nearest volume peer: CLGF Holdco 1, LLC (1,147 complaints)

General Motors Financial Company, Inc.General Motors Financial Com…1,143Conn's, Inc. (this)Conn's, Inc. (this)1,146CLGF Holdco 1, LLCCLGF Holdco 1, LLC1,147Capital Accounts, LLCCapital Accounts, LLC1,152Stellar Recovery, Inc.Stellar Recovery, Inc.1,162
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Conn's, Inc.'s 1,146 CFPB complaints sit next to CLGF Holdco 1, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,146 complaints break down

Every complaint issue type on record for Conn's, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.6/100
Conn's, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,146
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
12%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

55.9% of Conn's, Inc.'s CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 55.9%
641 of 1,146 filings · 30 states touched
Even monthly load
Peak under 8%
Highest month 2021-11 at 6.7% (32 filings)
Corpus ranks
#140 volume
#153 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Conn's, Inc. compare to its peers?

How does Conn's, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Conn's, Inc. National average
Complaints (last 12 mo)lower is better
0
440
268
Timely-response ratehigher is better
100%
94%
91%
Consumer-dispute ratelower is better
12%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Conn's, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 60%70%80%90%100%110% 10%15%20%25%30%35%40% Timely response rate (%) Dispute rate (%) Conn's, Inc. vs. 7 similar-volume peers, by response speed and dispute rate Conn's, Inc.General Motors Financial Company, Inc.Capital Accounts, LLCStellar Recovery, Inc.FirstPoint Collection ResourcesOcwen Financial CorporationTENET HEALTHCARE CORPORATIONR & B Corporation of Virginia
Source: CFPB Consumer Complaint Database

Conn's, Inc.'s complaint volume in context

Conn's, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,146 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Conn's, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2021-03 2023-02

Issue Detail Breakdown

Issue Complaints
Communication tactics
437
Attempts to collect debt not owed
363
False statements or representation
101
Written notification about debt
84
Took or threatened to take negative or legal action
60
Cont'd attempts collect debt not owed
47
Disclosure verification of debt
19
Threatened to contact someone or share information improperly
14
Improper contact or sharing of info
14
Electronic communications
5

Where do complaints against Conn's, Inc. come from?

Conn's, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Conn's, Inc.

Across 30 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Conn's, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,146.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.5640802092415%.

4 peers

Know your rights before responding to Conn's, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.