What is the most common complaint against Conn's, Inc.?

The most common issue consumers report about Conn's, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 1,146 complaints filed with the CFPB.

Are complaints against Conn's, Inc. increasing or decreasing?

Complaints against Conn's, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Conn's, Inc.'s reputation grade?

Conn's, Inc. has a reputation grade of D (score: 54.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Conn's, Inc. respond to consumer complaints?

Conn's, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.

In how many states does Conn's, Inc. operate?

Conn's, Inc. has received CFPB complaints from consumers in 30 states, with the most complaints from Texas (641 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Conn's, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

437
Attempts to collect debt not owed

363
False statements or representation

101
Written notification about debt

84
Took or threatened to take negative or legal action

60
Cont'd attempts collect debt not owed

47

Data updated September 2026

CFPB complaint disposition

CCDB record conn-s-inc Conn's, Inc.

Grade D · 1,146 CFPB filings · 100% timely · lead issue: Communication tactics · vol #140 · compose #3406

VOL 1,146
GRADE D
12MO 0
STATES 30
TIMELY 100%
DISPUTE 12%
ISSUE Communication tactics
RANK #140
COMPOSE #3,406

Volume peers

Nearest volume peer: CLGF Holdco 1, LLC (1,147 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Conn's, Inc.'s 1,146 CFPB complaints sit next to CLGF Holdco 1, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

55.9% of Conn's, Inc.'s CFPB filings land in Texas

High volume does not equal a clean composite: Conn's, Inc. is volume #140 but composite #3,406, while Texas dominates the geography. Corpus placement method.

Dominant state: Texas 55.9%; 641 of 1,146 filings · 30 states touched
Even monthly load: Peak under 8%; Highest month 2021-11 at 6.7% (32 filings)
Divergent corpus ranks: #140 volume; #3,406 composite; Cleanest-composite ladder is 3,266 places worse than volume

How does Conn's, Inc. compare to its peers?

How does Conn's, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Conn's, Inc. National average

Complaints (last 12 mo)lower is better

440

268

Timely-response ratehigher is better

100%

94%

91%

Consumer-dispute ratelower is better

12%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-03 2023-02

Issue Detail Breakdown

Issue	Complaints
Communication tactics	437
Attempts to collect debt not owed	363
False statements or representation	101
Written notification about debt	84
Took or threatened to take negative or legal action	60
Cont'd attempts collect debt not owed	47
Disclosure verification of debt	19
Threatened to contact someone or share information improperly	14
Improper contact or sharing of info	14
Electronic communications	5

Where do complaints against Conn's, Inc. come from?

Conn's, Inc.'s own per-state count, not a national baseline.

Texas

641
Arizona

75
North Carolina

69
Louisiana

63
Tennessee

46
Oklahoma

41
Colorado

37
South Carolina

26

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Conn's, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,146.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.5640802092415%.

4 peers

Know your rights before responding to Conn's, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.