What is the most common complaint against Advance America, Cash Advance Centers, Inc.?

The most common issue consumers report about Advance America, Cash Advance Centers, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 462 complaints filed with the CFPB.

Are complaints against Advance America, Cash Advance Centers, Inc. increasing or decreasing?

Complaints against Advance America, Cash Advance Centers, Inc. are falling. The company received 42 complaints in the last 12 months, showing improvement over prior periods.

What is Advance America, Cash Advance Centers, Inc.'s reputation grade?

Advance America, Cash Advance Centers, Inc. has a reputation grade of D (score: 55.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Advance America, Cash Advance Centers, Inc. respond to consumer complaints?

Advance America, Cash Advance Centers, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does Advance America, Cash Advance Centers, Inc. operate?

Advance America, Cash Advance Centers, Inc. has received CFPB complaints from consumers in 37 states, with the most complaints from California (94 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Advance America, Cash Advance Centers, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 37 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

106
Attempts to collect debt not owed

84
Taking/threatening an illegal action

67
Took or threatened to take negative or legal action

52
Improper contact or sharing of info

35
False statements or representation

34

Data updated September 2026

CFPB complaint disposition

CCDB record advance-america-cash-advance-centers-inc Advance America, Cash Advance Centers, Inc.

Grade D · 462 CFPB filings · 97% timely · lead issue: Communication tactics · vol #296 · compose #3182

VOL 462
GRADE D
12MO 42
STATES 37
TIMELY 97%
DISPUTE 8%
ISSUE Communication tactics
RANK #296
COMPOSE #3,182

Volume peers

Nearest volume peer: P&B Capital Group, LLC (464 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Advance America, Cash Advance Centers, Inc.'s 462 CFPB complaints sit next to P&B Capital Group, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

California is the plurality state for Advance America, Cash Advance Centers, Inc. (20.3%)

Volume rank #296 and composite rank #3,182 diverge by 2,886 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: California 20.3%; Mid-band (15–30%) · 37 states with ≥1 filing
Seasonal peak: 2025-04 10.1%; 8–15% band · 18 filings
Divergent corpus ranks: #296 volume; #3,182 composite; Cleanest-composite ladder is 2,886 places worse than volume

How does Advance America, Cash Advance Centers, Inc. compare to its peers?

How does Advance America, Cash Advance Centers, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Advance America, Cash … National average

Complaints (last 12 mo)lower is better

103

268

Timely-response ratehigher is better

97%

70%

91%

Consumer-dispute ratelower is better

12%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	106
Attempts to collect debt not owed	84
Taking/threatening an illegal action	67
Took or threatened to take negative or legal action	52
Improper contact or sharing of info	35
False statements or representation	34
Written notification about debt	29
Cont'd attempts collect debt not owed	22
Disclosure verification of debt	13
Threatened to contact someone or share information improperly	13

Where do complaints against Advance America, Cash Advance Centers, Inc. come from?

Advance America, Cash Advance Centers, Inc.'s own per-state count, not a national baseline.

California

94
Texas

61
Florida

37
Ohio

31
South Carolina

24
Tennessee

22
Alabama

21
Michigan

21

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Advance America, Cash Advance Centers, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 462.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.09821428571429%.

4 peers

Know your rights before responding to Advance America, Cash Advance Centers, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.