This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 462 complaints

Advance America, Cash Advance Centers, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 37 states, reputation grade D.

Complaints by issue type

What consumers report about Advance America, Cash Advance Centers, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record advance-america-cash-advance-centers-inc Advance America, Cash Advance Centers, Inc.

Grade D · 462 CFPB filings · 97% timely · lead issue: Communication tactics · vol #296 · compose #87

  • VOL 462
  • GRADE D
  • 12MO 42
  • STATES 37
  • TIMELY 97%
  • DISPUTE 8%
  • ISSUE Communication tactics
  • RANK #296
  • COMPOSE #87

Volume peers

Nearest volume peer: P&B Capital Group, LLC (464 complaints)

Tower Loan of Mississippi, Inc.Tower Loan of Mississippi, I…460Williams, Rush & Associates, LLCWilliams, Rush & Associates,…460Advance America, Cash Advance Centers, Inc. (this)Advance America, Cash Advanc…462P&B Capital Group, LLCP&B Capital Group, LLC464Meridian Financial Services, Inc.Meridian Financial Services,…465
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Advance America, Cash Advance Centers, Inc.'s 462 CFPB complaints sit next to P&B Capital Group, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 462 complaints break down

Every complaint issue type on record for Advance America, Cash Advance Centers, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.8/100
Advance America, Cash Advance Centers, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
462
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
97%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
8%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

California is the plurality state for Advance America, Cash Advance Centers, Inc. (20.3%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 20.3%
Mid-band (15–30%) · 37 states with ≥1 filing
Seasonal peak
2025-04 10.1%
8–15% band · 18 filings
Corpus ranks
#296 volume
#87 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Advance America, Cash Advance Centers, Inc. compare to its peers?

How does Advance America, Cash Advance Centers, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Advance America, Cash Advance Centers, Inc. National average
Complaints (last 12 mo)lower is better
42
103
268
Timely-response ratehigher is better
97%
70%
91%
Consumer-dispute ratelower is better
8%
12%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Advance America, Cash Advance Centers, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Advance America, Cash Advance Centers, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Advance America, Cash Advance Centers, Inc.P&B Capital Group, LLCTower Loan of Mississippi, Inc.Williams, Rush & Associates, LLCMeridian Financial Services, Inc.Riverwalk Financial CorporationThe Phoenix Recovery GroupFIDELITY CAPITAL HOLDINGS, INCCredit Card Receivables Fund IncorporatedCASHCALL, INC.
Source: CFPB Consumer Complaint Database

Advance America, Cash Advance Centers, Inc.'s complaint volume in context

Advance America, Cash Advance Centers, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

462 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Advance America, Cash Advance Centers, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Communication tactics
106
Attempts to collect debt not owed
84
Taking/threatening an illegal action
67
Took or threatened to take negative or legal action
52
Improper contact or sharing of info
35
False statements or representation
34
Written notification about debt
29
Cont'd attempts collect debt not owed
22
Disclosure verification of debt
13
Threatened to contact someone or share information improperly
13

Where do complaints against Advance America, Cash Advance Centers, Inc. come from?

Advance America, Cash Advance Centers, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Advance America, Cash Advance Centers, Inc.

Across 37 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Advance America, Cash Advance Centers, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 462.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.09821428571429%.

4 peers

Know your rights before responding to Advance America, Cash Advance Centers, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.