What is the most common complaint against Terrill Outsourcing Group?

The most common issue consumers report about Terrill Outsourcing Group is "Communication tactics", specifically "Frequent or repeated calls". This is based on 163 complaints filed with the CFPB.

Are complaints against Terrill Outsourcing Group increasing or decreasing?

Complaints against Terrill Outsourcing Group are falling. The company received 12 complaints in the last 12 months, showing improvement over prior periods.

What is Terrill Outsourcing Group's reputation grade?

Terrill Outsourcing Group has a reputation grade of C (score: 56.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Terrill Outsourcing Group respond to consumer complaints?

Terrill Outsourcing Group has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Terrill Outsourcing Group operate?

Terrill Outsourcing Group has received CFPB complaints from consumers in 39 states, with the most complaints from Texas (17 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Terrill Outsourcing Group - Debt Collector Complaint Profile

CFPB complaint profile across 39 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

60
Attempts to collect debt not owed

40
Written notification about debt

24
Cont'd attempts collect debt not owed

9
Threatened to contact someone or share information improperly

9
False statements or representation

6

Data updated September 2026

CFPB complaint disposition

CCDB record terrill-outsourcing-group Terrill Outsourcing Group

Grade C · 163 CFPB filings · 98% timely · lead issue: Communication tactics · vol #624 · compose #3076

VOL 163
GRADE C
12MO 12
STATES 39
TIMELY 98%
DISPUTE 15%
ISSUE Communication tactics
RANK #624
COMPOSE #3,076

Volume peers

Nearest volume peer: BCA Financial Services, Inc. (163 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Terrill Outsourcing Group's 163 CFPB complaints sit next to BCA Financial Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Terrill Outsourcing Group spreads filings across 39 states - Texas leads at only 10.4%

Despite a broad state map, Terrill Outsourcing Group still sits volume #624 against composite #3,076 - the two RankMaps diverge by 2,452 places. Corpus placement method.

Most-even geography: Lead state under 15%; Texas still leads at 10.4% across 39 states
Seasonal peak: 2023-11 8.9%; 8–15% band · 5 filings
Divergent corpus ranks: #624 volume; #3,076 composite; Cleanest-composite ladder is 2,452 places worse than volume

How does Terrill Outsourcing Group compare to its peers?

How does Terrill Outsourcing Group compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Terrill Outsourcing Gr… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

98%

91%

Consumer-dispute ratelower is better

15%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-08 2026-02

Issue Detail Breakdown

Issue	Complaints
Communication tactics	60
Attempts to collect debt not owed	40
Written notification about debt	24
Cont'd attempts collect debt not owed	9
Threatened to contact someone or share information improperly	9
False statements or representation	6
Took or threatened to take negative or legal action	5
Improper contact or sharing of info	4
Electronic communications	3
Disclosure verification of debt	2

Where do complaints against Terrill Outsourcing Group come from?

Terrill Outsourcing Group's own per-state count, not a national baseline.

Texas

17
Georgia

16
California

13
Florida

13
Illinois

10
New York

8
Missouri

7
Virginia

7

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Terrill Outsourcing Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 163.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.53086419753086%.

4 peers

Know your rights before responding to Terrill Outsourcing Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.