What is the most common complaint against The Phoenix Recovery Group?

The most common issue consumers report about The Phoenix Recovery Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 466 complaints filed with the CFPB.

Are complaints against The Phoenix Recovery Group increasing or decreasing?

Complaints against The Phoenix Recovery Group have been stable. The company received 122 complaints in the last 12 months.

What is The Phoenix Recovery Group's reputation grade?

The Phoenix Recovery Group has a reputation grade of F (score: 43.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does The Phoenix Recovery Group respond to consumer complaints?

The Phoenix Recovery Group has a 70% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.

In how many states does The Phoenix Recovery Group operate?

The Phoenix Recovery Group has received CFPB complaints from consumers in 29 states, with the most complaints from Texas (360 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

The Phoenix Recovery Group - Debt Collector Complaint Profile

CFPB complaint profile across 29 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

179
False statements or representation

76
Written notification about debt

71
Took or threatened to take negative or legal action

64
Communication tactics

27
Disclosure verification of debt

23

Data updated September 2026

CFPB complaint disposition

CCDB record the-phoenix-recovery-group The Phoenix Recovery Group

Grade F · 466 CFPB filings · 70% timely · lead issue: Attempts to collect debt not owed · vol #292 · compose #4820

VOL 466
GRADE F
12MO 122
STATES 29
TIMELY 70%
DISPUTE 23%
ISSUE Attempts to collect debt n…
RANK #292
COMPOSE #4,820

Volume peers

Nearest volume peer: Fidelity Capital Holdings, Inc (466 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

The Phoenix Recovery Group's 466 CFPB complaints sit next to Fidelity Capital Holdings, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

77.3% of The Phoenix Recovery Group's CFPB filings land in Texas

High volume does not equal a clean composite: The Phoenix Recovery Group is volume #292 but composite #4,820, while Texas dominates the geography. Corpus placement method.

Dominant state: Texas 77.3%; 360 of 466 filings · 29 states touched
Seasonal peak: 2022-01 10.0%; 8–15% band · 4 filings
Divergent corpus ranks: #292 volume; #4,820 composite; Cleanest-composite ladder is 4,528 places worse than volume

How does The Phoenix Recovery Group compare to its peers?

How does The Phoenix Recovery Group compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

The Phoenix Recovery G… National average

Complaints (last 12 mo)lower is better

122

268

Timely-response ratehigher is better

70%

46%

91%

Consumer-dispute ratelower is better

23%

40%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2019-01 2026-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	179
False statements or representation	76
Written notification about debt	71
Took or threatened to take negative or legal action	64
Communication tactics	27
Disclosure verification of debt	23
Cont'd attempts collect debt not owed	17
Improper contact or sharing of info	5
Threatened to contact someone or share information improperly	2
Electronic communications	2

Where do complaints against The Phoenix Recovery Group come from?

The Phoenix Recovery Group's own per-state count, not a national baseline.

Texas

360
Florida

16
Georgia

12
California

11
Michigan

7
Illinois

6
Colorado

5
North Carolina

5

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for The Phoenix Recovery Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 466.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 70.28301886792453%.

4 peers

Know your rights before responding to The Phoenix Recovery Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.