This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 121 complaints

Seterus, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade C.

Complaints by issue type

What consumers report about Seterus, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record seterus-inc Seterus, Inc.

Grade C · 121 CFPB filings · 100% timely · lead issue: Cont'd attempts collect debt not owed

  • VOL 121
  • GRADE C
  • 12MO 0
  • STATES 30
  • TIMELY 100%
  • DISPUTE 23%
  • ISSUE Cont'd attempts collect de…
  • RANK #750
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: American Recovery Service Incorporated (121 complaints)

American Recovery Service IncorporatedAmerican Recovery Service In…121C.Tech Collections, Inc.C.Tech Collections, Inc.121Seterus, Inc. (this)Seterus, Inc. (this)121Applied Business Services, Inc.Applied Business Services, I…122Professional Adjustment Corp. of S.W. FL., Inc.Professional Adjustment Corp…122
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Seterus, Inc.'s 121 CFPB complaints sit next to American Recovery Service Incorporated on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 121 complaints break down

Every complaint issue type on record for Seterus, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
56.4/100
Seterus, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
121
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
23%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Seterus, Inc. spreads filings across 30 states - California leads at only 13.2%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 13.2% across 30 states
Seasonal peak
2024-07 10.0%
8–15% band · 3 filings
Corpus ranks
#750 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Seterus, Inc. compare to its peers?

How does Seterus, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Seterus, Inc. National average
Complaints (last 12 mo)lower is better
0
16
268
Timely-response ratehigher is better
100%
97%
91%
Consumer-dispute ratelower is better
23%
8%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Seterus, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 0%10%20%30% Timely response rate (%) Dispute rate (%) Seterus, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Seterus, Inc.C.Tech Collections, Inc.American Recovery Service IncorporatedADIR INTERNATIONAL LLCCREDICO. INCTexas GuaranteedProfessional Adjustment Corp. of S.W. FL., Inc.Applied Business Services, Inc.CREDIGY USA CORP.GVA Holdings, LLC
Source: CFPB Consumer Complaint Database

Seterus, Inc.'s complaint volume in context

Seterus, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

121 Top 14% higher than 86% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). This entry sits in this band. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Seterus, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2019-10 2026-01

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
28
Communication tactics
25
Disclosure verification of debt
21
Attempts to collect debt not owed
15
Took or threatened to take negative or legal action
9
False statements or representation
9
Improper contact or sharing of info
5
Written notification about debt
4
Taking/threatening an illegal action
4
Threatened to contact someone or share information improperly
1

Where do complaints against Seterus, Inc. come from?

Seterus, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Seterus, Inc.

Across 30 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Seterus, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 121.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Seterus, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.