What is the most common complaint against Seterus, Inc.?

The most common issue consumers report about Seterus, Inc. is "Cont'd attempts collect debt not owed", specifically "Not given enough info to verify debt". This is based on 121 complaints filed with the CFPB.

Are complaints against Seterus, Inc. increasing or decreasing?

Complaints against Seterus, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Seterus, Inc.'s reputation grade?

Seterus, Inc. has a reputation grade of C (score: 56.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Seterus, Inc. respond to consumer complaints?

Seterus, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.

In how many states does Seterus, Inc. operate?

Seterus, Inc. has received CFPB complaints from consumers in 30 states, with the most complaints from California (16 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Seterus, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade C.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

28
Communication tactics

25
Disclosure verification of debt

21
Attempts to collect debt not owed

15
Took or threatened to take negative or legal action

9
False statements or representation

9

Data updated September 2026

CFPB complaint disposition

CCDB record seterus-inc Seterus, Inc.

Grade C · 121 CFPB filings · 100% timely · lead issue: Cont'd attempts collect debt not owed · vol #750 · compose #3090

VOL 121
GRADE C
12MO 0
STATES 30
TIMELY 100%
DISPUTE 23%
ISSUE Cont'd attempts collect de…
RANK #750
COMPOSE #3,090

Volume peers

Nearest volume peer: American Recovery Service Incorporated (121 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Seterus, Inc.'s 121 CFPB complaints sit next to American Recovery Service Incorporated on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Seterus, Inc. spreads filings across 30 states - California leads at only 13.2%

Despite a broad state map, Seterus, Inc. still sits volume #750 against composite #3,090 - the two RankMaps diverge by 2,340 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 13.2% across 30 states
Seasonal peak: 2024-07 10.0%; 8–15% band · 3 filings
Divergent corpus ranks: #750 volume; #3,090 composite; Cleanest-composite ladder is 2,340 places worse than volume

How does Seterus, Inc. compare to its peers?

How does Seterus, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Seterus, Inc. National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

97%

91%

Consumer-dispute ratelower is better

23%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2019-10 2026-01

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	28
Communication tactics	25
Disclosure verification of debt	21
Attempts to collect debt not owed	15
Took or threatened to take negative or legal action	9
False statements or representation	9
Improper contact or sharing of info	5
Written notification about debt	4
Taking/threatening an illegal action	4
Threatened to contact someone or share information improperly	1

Where do complaints against Seterus, Inc. come from?

Seterus, Inc.'s own per-state count, not a national baseline.

California

16
Florida

14
Georgia

12
Ohio

11
New York

10
Illinois

8
New Jersey

6
Alabama

3

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Seterus, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 121.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Seterus, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.