This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 8,265 complaints

Jpmorgan Chase & Co. - Debt Collector Complaint Profile

CFPB complaint profile across 53 states, reputation grade D.

Complaints by issue type

What consumers report about Jpmorgan Chase & Co.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record jpmorgan-chase-co Jpmorgan Chase & Co.

Grade D · 8,265 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #19 · compose #257

  • VOL 8,265
  • GRADE D
  • 12MO 2,563
  • STATES 53
  • TIMELY 100%
  • DISPUTE 19%
  • ISSUE Attempts to collect debt n…
  • RANK #19
  • COMPOSE #257

Volume peers

Nearest volume peer: Wells Fargo & Company (7,792 complaints)

Bank of America, National AssociationBank of America, National As…7,681Convergent Resources, Inc.Convergent Resources, Inc.7,686National Credit Adjusters, LLCNational Credit Adjusters, L…7,765Wells Fargo & CompanyWells Fargo & Company7,792Jpmorgan Chase & Co. (this)Jpmorgan Chase & Co. (this)8,265
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Jpmorgan Chase & Co.'s 8,265 CFPB complaints sit next to Wells Fargo & Company on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 8,265 complaints break down

Every complaint issue type on record for Jpmorgan Chase & Co., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.1/100
Jpmorgan Chase & Co.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
8,265
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
19%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Spiky monthly series

California is the plurality state for Jpmorgan Chase & Co. (15.4%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state
California 15.4%
Mid-band (15–30%) · 53 states with ≥1 filing
Spike month
2023-11 20.0%
1 filings that month · spiky (≥15% of series)
Corpus ranks
#19 volume
#257 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Jpmorgan Chase & Co. compare to its peers?

How does JPMORGAN CHASE & CO. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
JPMORGAN CHASE & CO. National average
Complaints (last 12 mo)lower is better
2,563
2,329
268
Timely-response ratehigher is better
100%
97%
91%
Consumer-dispute ratelower is better
19%
20%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Jpmorgan Chase & Co. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 94%96%98%100%102% 10%15%20%25% Timely response rate (%) Dispute rate (%) Jpmorgan Chase & Co. vs. 8 similar-volume peers, by response speed and dispute rate Jpmorgan Chase & Co.WELLS FARGO & COMPANYNational Credit Adjusters, LLCConvergent Resources, Inc.BANK OF AMERICA, NATIONAL ASSOCIATIONHW Holding, IncRadius Global Solutions LLCSouthwest Credit Systems, L.P.CAINE & WEINER COMPANY, INC.
Source: CFPB Consumer Complaint Database

Jpmorgan Chase & Co.'s complaint volume in context

Jpmorgan Chase & Co. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

8,265 Top 1% higher than 100% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Jpmorgan Chase & Co. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2023-11 2026-01

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
2,615
Took or threatened to take negative or legal action
1,889
Written notification about debt
884
False statements or representation
776
Communication tactics
655
Cont'd attempts collect debt not owed
607
Disclosure verification of debt
454
Taking/threatening an illegal action
185
Improper contact or sharing of info
89
Threatened to contact someone or share information improperly
82

Where do complaints against Jpmorgan Chase & Co. come from?

Jpmorgan Chase & Co.'s own per-state count, not a national baseline.

Top states by complaints against Jpmorgan Chase & Co.

Across 53 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Jpmorgan Chase & Co.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 8,265.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.81508387267203%.

4 peers

Know your rights before responding to Jpmorgan Chase & Co.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.