This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 7,792 complaints

Wells Fargo & Company - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade D.

Complaints by issue type

What consumers report about Wells Fargo & Company

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record wells-fargo-company Wells Fargo & Company

Grade D · 7,792 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #20 · compose #318

  • VOL 7,792
  • GRADE D
  • 12MO 2,329
  • STATES 52
  • TIMELY 97%
  • DISPUTE 20%
  • ISSUE Attempts to collect debt n…
  • RANK #20
  • COMPOSE #318

Volume peers

Nearest volume peer: National Credit Adjusters, LLC (7,765 complaints)

Bank of America, National AssociationBank of America, National As…7,681Convergent Resources, Inc.Convergent Resources, Inc.7,686National Credit Adjusters, LLCNational Credit Adjusters, L…7,765Wells Fargo & Company (this)Wells Fargo & Company (this)7,792Jpmorgan Chase & Co.Jpmorgan Chase & Co.8,265
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Wells Fargo & Company's 7,792 CFPB complaints sit next to National Credit Adjusters, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 7,792 complaints break down

Every complaint issue type on record for Wells Fargo & Company, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.1/100
Wells Fargo & Company

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
7,792
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
97%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
20%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

California is the plurality state for Wells Fargo & Company (17.1%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 17.1%
Mid-band (15–30%) · 52 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-08 at 7.6% (3,170 filings)
Corpus ranks
#20 volume
#318 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Wells Fargo & Company compare to its peers?

How does WELLS FARGO & COMPANY compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
WELLS FARGO & COMPANY National average
Complaints (last 12 mo)lower is better
2,329
2,611
268
Timely-response ratehigher is better
97%
99%
91%
Consumer-dispute ratelower is better
20%
14%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Wells Fargo & Company a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 94%96%98%100%102% 10%15%20%25% Timely response rate (%) Dispute rate (%) Wells Fargo & Company vs. 7 similar-volume peers, by response speed and dispute rate Wells Fargo & CompanyNational Credit Adjusters, LLCConvergent Resources, Inc.BANK OF AMERICA, NATIONAL ASSOCIATIONJPMORGAN CHASE & CO.HW Holding, IncRadius Global Solutions LLCSouthwest Credit Systems, L.P.
Source: CFPB Consumer Complaint Database

Wells Fargo & Company's complaint volume in context

Wells Fargo & Company vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

7,792 Top 1% higher than 100% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Wells Fargo & Company 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
2,660
Took or threatened to take negative or legal action
2,004
Written notification about debt
969
False statements or representation
596
Communication tactics
593
Cont'd attempts collect debt not owed
402
Disclosure verification of debt
276
Taking/threatening an illegal action
133
Improper contact or sharing of info
91
Threatened to contact someone or share information improperly
51

Where do complaints against Wells Fargo & Company come from?

Wells Fargo & Company's own per-state count, not a national baseline.

Top states by complaints against Wells Fargo & Company

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Wells Fargo & Company: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 7,792.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.37874964956546%.

4 peers

Know your rights before responding to Wells Fargo & Company: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.