What is the most common complaint against Wells Fargo & Company?

The most common issue consumers report about Wells Fargo & Company is "Attempts to collect debt not owed", specifically "Threatened or suggested your credit would be damaged". This is based on 7,792 complaints filed with the CFPB.

Are complaints against Wells Fargo & Company increasing or decreasing?

Complaints against Wells Fargo & Company are rising. The company received 2,329 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Wells Fargo & Company's reputation grade?

Wells Fargo & Company has a reputation grade of D (score: 52.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Wells Fargo & Company respond to consumer complaints?

Wells Fargo & Company has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does Wells Fargo & Company operate?

Wells Fargo & Company has received CFPB complaints from consumers in 52 states, with the most complaints from California (1,333 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Wells Fargo & Company - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

2,660
Took or threatened to take negative or legal action

2,004
Written notification about debt

969
False statements or representation

596
Communication tactics

593
Cont'd attempts collect debt not owed

402

Data updated September 2026

CFPB complaint disposition

CCDB record wells-fargo-company Wells Fargo & Company

Grade D · 7,792 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #20 · compose #3864

VOL 7,792
GRADE D
12MO 2,329
STATES 52
TIMELY 97%
DISPUTE 20%
ISSUE Attempts to collect debt n…
RANK #20
COMPOSE #3,864

Volume peers

Nearest volume peer: National Credit Adjusters, LLC (7,765 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Wells Fargo & Company's 7,792 CFPB complaints sit next to National Credit Adjusters, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

California is the plurality state for Wells Fargo & Company (17.1%)

Volume rank #20 and composite rank #3,864 diverge by 3,844 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: California 17.1%; Mid-band (15–30%) · 52 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2025-08 at 7.6% (3,170 filings)
Divergent corpus ranks: #20 volume; #3,864 composite; Cleanest-composite ladder is 3,844 places worse than volume

How does Wells Fargo & Company compare to its peers?

How does WELLS FARGO & COMPANY compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

WELLS FARGO & COMPANY National average

Complaints (last 12 mo)lower is better

2,329

2,611

268

Timely-response ratehigher is better

97%

99%

91%

Consumer-dispute ratelower is better

20%

14%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	2,660
Took or threatened to take negative or legal action	2,004
Written notification about debt	969
False statements or representation	596
Communication tactics	593
Cont'd attempts collect debt not owed	402
Disclosure verification of debt	276
Taking/threatening an illegal action	133
Improper contact or sharing of info	91
Threatened to contact someone or share information improperly	51

Where do complaints against Wells Fargo & Company come from?

Wells Fargo & Company's own per-state count, not a national baseline.

California

1,333
Texas

875
Florida

866
Georgia

676
Arizona

362
North Carolina

309
New York

292
Pennsylvania

245

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Wells Fargo & Company: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 7,792.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.37874964956546%.

4 peers

Know your rights before responding to Wells Fargo & Company: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.