What is the most common complaint against Carrington Mortgage Services, LLC?

The most common issue consumers report about Carrington Mortgage Services, LLC is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 170 complaints filed with the CFPB.

Are complaints against Carrington Mortgage Services, LLC increasing or decreasing?

Complaints against Carrington Mortgage Services, LLC are falling. The company received 24 complaints in the last 12 months, showing improvement over prior periods.

What is Carrington Mortgage Services, LLC's reputation grade?

Carrington Mortgage Services, LLC has a reputation grade of C (score: 56.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Carrington Mortgage Services, LLC respond to consumer complaints?

Carrington Mortgage Services, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Carrington Mortgage Services, LLC operate?

Carrington Mortgage Services, LLC has received CFPB complaints from consumers in 36 states, with the most complaints from Georgia (18 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Carrington Mortgage Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 36 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

43
Took or threatened to take negative or legal action

38
Written notification about debt

24
False statements or representation

16
Communication tactics

16
Disclosure verification of debt

15

Data updated September 2026

CFPB complaint disposition

CCDB record carrington-mortgage-services-llc Carrington Mortgage Services, LLC

Grade C · 170 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #610 · compose #3008

VOL 170
GRADE C
12MO 24
STATES 36
TIMELY 99%
DISPUTE 17%
ISSUE Attempts to collect debt n…
RANK #610
COMPOSE #3,008

Volume peers

Nearest volume peer: MNE Services, Inc (170 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Carrington Mortgage Services, LLC's 170 CFPB complaints sit next to MNE Services, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Carrington Mortgage Services, LLC spreads filings across 36 states - Georgia leads at only 10.6%

Despite a broad state map, Carrington Mortgage Services, LLC still sits volume #610 against composite #3,008 - the two RankMaps diverge by 2,398 places. Corpus placement method.

Most-even geography: Lead state under 15%; Georgia still leads at 10.6% across 36 states
Seasonal peak: 2025-12 14.7%; 8–15% band · 25 filings
Divergent corpus ranks: #610 volume; #3,008 composite; Cleanest-composite ladder is 2,398 places worse than volume

How does Carrington Mortgage Services, LLC compare to its peers?

How does CARRINGTON MORTGAGE SERVICES, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

CARRINGTON MORTGAGE SE… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

99%

81%

91%

Consumer-dispute ratelower is better

17%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	43
Took or threatened to take negative or legal action	38
Written notification about debt	24
False statements or representation	16
Communication tactics	16
Disclosure verification of debt	15
Cont'd attempts collect debt not owed	13
Taking/threatening an illegal action	3
Improper contact or sharing of info	1
Electronic communications	1

Where do complaints against Carrington Mortgage Services, LLC come from?

Carrington Mortgage Services, LLC's own per-state count, not a national baseline.

Georgia

18
Texas

17
Florida

12
California

11
North Carolina

10
Louisiana

8
Maryland

8
Massachusetts

7

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Carrington Mortgage Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 170.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.375%.

4 peers

Know your rights before responding to Carrington Mortgage Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.