This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 130 complaints

Freedom Mortgage Company - Debt Collector Complaint Profile

CFPB complaint profile across 31 states, reputation grade B.

Complaints by issue type

What consumers report about Freedom Mortgage Company

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record freedom-mortgage-company Freedom Mortgage Company

Grade B · 130 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed

  • VOL 130
  • GRADE B
  • 12MO 35
  • STATES 31
  • TIMELY 99%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #715
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Financial Accounts Service Team Inc. (130 complaints)

Financial Accounts Service Team Inc.Financial Accounts Service T…130Green & Sons Agency, Inc.Green & Sons Agency, Inc.130Ncsplus IncorporatedNcsplus Incorporated130Nevada Credico, Inc.Nevada Credico, Inc.130Freedom Mortgage Company (this)Freedom Mortgage Company (th…130
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Freedom Mortgage Company's 130 CFPB complaints sit next to Financial Accounts Service Team Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 130 complaints break down

Every complaint issue type on record for Freedom Mortgage Company, not just the top ones shown above.

Reputation score breakdown

B
Composite reputation score
62.1/100
Freedom Mortgage Company

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
130
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Freedom Mortgage Company (17.7%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 17.7%
Mid-band (15–30%) · 31 states with ≥1 filing
Seasonal peak
2021-12 9.5%
8–15% band · 4 filings
Corpus ranks
#715 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Freedom Mortgage Company compare to its peers?

How does Freedom Mortgage Company compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Freedom Mortgage Company National average
Complaints (last 12 mo)lower is better
35
36
268
Timely-response ratehigher is better
99%
41%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Freedom Mortgage Company a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) Freedom Mortgage Company vs. 9 similar-volume peers, by response speed and dispute rate Freedom Mortgage CompanyFinancial Accounts Service Team Inc.Green & Sons Agency, Inc.NCSPLUS INCORPORATEDNevada Credico, Inc.PRESTIGE FINANCIAL SERVICES INCRoosen, Varchetti & Olivier, PLLCBay Area Receivables, IncARM WNY LLCDriveTime
Source: CFPB Consumer Complaint Database

Freedom Mortgage Company's complaint volume in context

Freedom Mortgage Company vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

130 Top 13% higher than 87% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). This entry sits in this band. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Freedom Mortgage Company 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2021-06 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
40
Took or threatened to take negative or legal action
33
Written notification about debt
23
False statements or representation
18
Communication tactics
10
Cont'd attempts collect debt not owed
3
Disclosure verification of debt
2
Threatened to contact someone or share information improperly
1

Where do complaints against Freedom Mortgage Company come from?

Freedom Mortgage Company's own per-state count, not a national baseline.

Top states by complaints against Freedom Mortgage Company

Across 31 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Freedom Mortgage Company: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 130.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.17355371900827%.

4 peers

Know your rights before responding to Freedom Mortgage Company: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.