This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 211 complaints

First Financial Resources, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 28 states, reputation grade C.

Complaints by issue type

What consumers report about First Financial Resources, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record first-financial-resources-inc First Financial Resources, Inc.

Grade C · 211 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #507 · compose #4

  • VOL 211
  • GRADE C
  • 12MO 44
  • STATES 28
  • TIMELY 97%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #507
  • COMPOSE #4

Volume peers

Nearest volume peer: Lanier Collections Agency and Services Inc (211 complaints)

Nelson and Kennard, LLPNelson and Kennard, LLP210Lanier Collections Agency and Services IncLanier Collections Agency an…211Pendrick Capital PartnersPendrick Capital Partners211First Financial Resources, Inc. (this)First Financial Resources, I…211Pinnacle Recovery, Inc.Pinnacle Recovery, Inc.212
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Financial Resources, Inc.'s 211 CFPB complaints sit next to Lanier Collections Agency and Services Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 211 complaints break down

Every complaint issue type on record for First Financial Resources, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
60.0/100
First Financial Resources, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
211
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
97%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

55.0% of First Financial Resources, Inc.'s CFPB filings land in Massachusetts

High volume does not equal a clean composite: First Financial Resources, Inc. is volume #507 but composite #4, while Massachusetts dominates the geography. Corpus placement method.

Dominant state
Massachusetts 55.0%
116 of 211 filings · 28 states touched
Even monthly load
Peak under 8%
Highest month 2015-01 at 6.9% (2 filings)
Divergent corpus ranks
#507 volume
#4 composite
Cleanest-composite ladder is 503 places better than volume

How does First Financial Resources, Inc. compare to its peers?

How does First Financial Resources, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
First Financial Resources, Inc. National average
Complaints (last 12 mo)lower is better
44
9
268
Timely-response ratehigher is better
97%
96%
91%
Consumer-dispute ratelower is better
0%
15%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy First Financial Resources, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) First Financial Resources, Inc. vs. 9 similar-volume peers, by response speed and dispute rate First Financial Resources, Inc.LANIER COLLECTIONS AGENCY AND SERVICES INCPINNACLE RECOVERY, INC.Nelson and Kennard, LLPSolidus Group LLC.PDQ Services, Inc.Machol & Johannes, LLCGreen Square Company LLC.Brown and Joseph, LtdTotal Card, Inc.
Source: CFPB Consumer Complaint Database

First Financial Resources, Inc.'s complaint volume in context

First Financial Resources, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

211 Top 9% higher than 91% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. First Financial Resources, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2014-02 2023-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
105
Written notification about debt
42
False statements or representation
21
Took or threatened to take negative or legal action
15
Cont'd attempts collect debt not owed
9
Communication tactics
8
Electronic communications
5
Threatened to contact someone or share information improperly
3
Disclosure verification of debt
2
Improper contact or sharing of info
1

Where do complaints against First Financial Resources, Inc. come from?

First Financial Resources, Inc.'s own per-state count, not a national baseline.

Top states by complaints against First Financial Resources, Inc.

Across 28 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Financial Resources, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 211.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.39583333333334%.

4 peers

Know your rights before responding to First Financial Resources, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.