This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 771 complaints

Collection Bureau of America Ltd. - Debt Collector Complaint Profile

CFPB complaint profile across 42 states, reputation grade F.

Complaints by issue type

What consumers report about Collection Bureau of America Ltd.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record collection-bureau-of-america-ltd Collection Bureau of America Ltd.

Grade F · 771 CFPB filings · 80% timely · lead issue: Attempts to collect debt not owed · vol #186 · compose #492

  • VOL 771
  • GRADE F
  • 12MO 126
  • STATES 42
  • TIMELY 80%
  • DISPUTE 23%
  • ISSUE Attempts to collect debt n…
  • RANK #186
  • COMPOSE #492

Volume peers

Nearest volume peer: Hyundai Capital America (770 complaints)

National Enterprise Systems, Inc.National Enterprise Systems,…760NCC Business Services, Inc.NCC Business Services, Inc.764Hyundai Capital AmericaHyundai Capital America770Collection Bureau of America Ltd. (this)Collection Bureau of America…771JH Portfolio Debt Equities, LLCJH Portfolio Debt Equities, …778
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Bureau of America Ltd.'s 771 CFPB complaints sit next to Hyundai Capital America on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 771 complaints break down

Every complaint issue type on record for Collection Bureau of America Ltd., not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
45.4/100
Collection Bureau of America Ltd.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
771
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
80%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
23%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

42.9% of Collection Bureau of America Ltd.'s CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
California 42.9%
331 of 771 filings · 42 states touched
Seasonal peak
2025-05 8.6%
8–15% band · 7 filings
Corpus ranks
#186 volume
#492 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Collection Bureau of America Ltd. compare to its peers?

How does Collection Bureau of America Ltd. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Collection Bureau of America Ltd. National average
Complaints (last 12 mo)lower is better
126
260
268
Timely-response ratehigher is better
80%
99%
91%
Consumer-dispute ratelower is better
23%
5%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Collection Bureau of America Ltd. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Collection Bureau of America Ltd. vs. 10 similar-volume peers, by response speed and dispute rate Collection Bureau of America Ltd.HYUNDAI CAPITAL AMERICAJH Portfolio Debt Equities, LLCNCC Business Services, Inc.National Enterprise Systems, Inc.Carter-Young, Inc.Allied Collection Services, Inc. (Nevada)Weltman, Weinberg & Reis Co., L.P.A.Continental Finance Company, LLCHelvey & Associates, Inc., Warsaw, IN BranchMcCarthy, Burgess & Wolff, Inc.
Source: CFPB Consumer Complaint Database

Collection Bureau of America Ltd.'s complaint volume in context

Collection Bureau of America Ltd. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

771 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Collection Bureau of America Ltd. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-01 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
309
Written notification about debt
134
Cont'd attempts collect debt not owed
101
False statements or representation
81
Took or threatened to take negative or legal action
47
Communication tactics
44
Disclosure verification of debt
41
Threatened to contact someone or share information improperly
5
Improper contact or sharing of info
5
Electronic communications
3

Where do complaints against Collection Bureau of America Ltd. come from?

Collection Bureau of America Ltd.'s own per-state count, not a national baseline.

Top states by complaints against Collection Bureau of America Ltd.

Across 42 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Bureau of America Ltd.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 771.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 80.45515394912985%.

4 peers

Know your rights before responding to Collection Bureau of America Ltd.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.