This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 177 complaints

Suntrust Banks, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Complaints by issue type

What consumers report about Suntrust Banks, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record suntrust-banks-inc Suntrust Banks, Inc.

Grade D · 177 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed

  • VOL 177
  • GRADE D
  • 12MO 0
  • STATES 30
  • TIMELY 99%
  • DISPUTE 22%
  • ISSUE Attempts to collect debt n…
  • RANK #602
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Oracle Financial Group LLC. (177 complaints)

Oracle Financial Group LLC.Oracle Financial Group LLC.177Suntrust Banks, Inc. (this)Suntrust Banks, Inc. (this)177Fresno Credit BureauFresno Credit Bureau178Harpeth Financial Services, LLCHarpeth Financial Services, …178Investment Retrievers, Inc.Investment Retrievers, Inc.178
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Suntrust Banks, Inc.'s 177 CFPB complaints sit next to Oracle Financial Group LLC. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 177 complaints break down

Every complaint issue type on record for Suntrust Banks, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.2/100
Suntrust Banks, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
177
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
22%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Florida is the plurality state for Suntrust Banks, Inc. (19.8%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Florida 19.8%
Mid-band (15–30%) · 30 states with ≥1 filing
Seasonal peak
2025-01 8.0%
8–15% band · 10 filings
Corpus ranks
#602 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Suntrust Banks, Inc. compare to its peers?

How does SUNTRUST BANKS, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
SUNTRUST BANKS, INC. National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
99%
93%
91%
Consumer-dispute ratelower is better
22%
22%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Suntrust Banks, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 80%85%90%95%100%105% 10%15%20%25%30% Timely response rate (%) Dispute rate (%) Suntrust Banks, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Suntrust Banks, Inc.Oracle Financial Group LLC.Oliver Adjustment Co.Investment Retrievers, Inc.Harpeth Financial Services, LLCFRESNO CREDIT BUREAUSolomon and Solomon, P.C.States Recovery Systems, Inc.Thunderbird Collection Specialists, Inc.RMS-Recovery Management Services, Inc.
Source: CFPB Consumer Complaint Database

Suntrust Banks, Inc.'s complaint volume in context

Suntrust Banks, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

177 Top 11% higher than 89% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). This entry sits in this band. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Suntrust Banks, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-03 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
42
Communication tactics
34
Cont'd attempts collect debt not owed
31
Disclosure verification of debt
26
False statements or representation
12
Written notification about debt
9
Took or threatened to take negative or legal action
9
Taking/threatening an illegal action
7
Improper contact or sharing of info
4
Threatened to contact someone or share information improperly
3

Where do complaints against Suntrust Banks, Inc. come from?

Suntrust Banks, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Suntrust Banks, Inc.

Across 30 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Suntrust Banks, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 177.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.43502824858757%.

4 peers

Know your rights before responding to Suntrust Banks, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.