What is the most common complaint against Suntrust Banks, Inc.?

The most common issue consumers report about Suntrust Banks, Inc. is "Attempts to collect debt not owed", specifically "Not given enough info to verify debt". This is based on 177 complaints filed with the CFPB.

Are complaints against Suntrust Banks, Inc. increasing or decreasing?

Complaints against Suntrust Banks, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Suntrust Banks, Inc.'s reputation grade?

Suntrust Banks, Inc. has a reputation grade of D (score: 55.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Suntrust Banks, Inc. respond to consumer complaints?

Suntrust Banks, Inc. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.

In how many states does Suntrust Banks, Inc. operate?

Suntrust Banks, Inc. has received CFPB complaints from consumers in 30 states, with the most complaints from Florida (35 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Suntrust Banks, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

42
Communication tactics

34
Cont'd attempts collect debt not owed

31
Disclosure verification of debt

26
False statements or representation

12
Written notification about debt

9

Data updated September 2026

CFPB complaint disposition

CCDB record suntrust-banks-inc Suntrust Banks, Inc.

Grade D · 177 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #602 · compose #3309

VOL 177
GRADE D
12MO 0
STATES 30
TIMELY 99%
DISPUTE 22%
ISSUE Attempts to collect debt n…
RANK #602
COMPOSE #3,309

Volume peers

Nearest volume peer: Oracle Financial Group LLC. (177 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Suntrust Banks, Inc.'s 177 CFPB complaints sit next to Oracle Financial Group LLC. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Florida is the plurality state for Suntrust Banks, Inc. (19.8%)

Volume rank #602 and composite rank #3,309 diverge by 2,707 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Florida 19.8%; Mid-band (15–30%) · 30 states with ≥1 filing
Seasonal peak: 2025-01 8.0%; 8–15% band · 10 filings
Divergent corpus ranks: #602 volume; #3,309 composite; Cleanest-composite ladder is 2,707 places worse than volume

How does Suntrust Banks, Inc. compare to its peers?

How does SUNTRUST BANKS, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

SUNTRUST BANKS, INC. National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

99%

93%

91%

Consumer-dispute ratelower is better

22%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	42
Communication tactics	34
Cont'd attempts collect debt not owed	31
Disclosure verification of debt	26
False statements or representation	12
Written notification about debt	9
Took or threatened to take negative or legal action	9
Taking/threatening an illegal action	7
Improper contact or sharing of info	4
Threatened to contact someone or share information improperly	3

Where do complaints against Suntrust Banks, Inc. come from?

Suntrust Banks, Inc.'s own per-state count, not a national baseline.

Florida

35
Georgia

26
Virginia

19
California

15
North Carolina

10
Maryland

9
Tennessee

8
Texas

8

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Suntrust Banks, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 177.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.43502824858757%.

4 peers

Know your rights before responding to Suntrust Banks, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.