This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 920 complaints

Professional Recovery Management - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade F.

Complaints by issue type

What consumers report about Professional Recovery Management

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record professional-recovery-management Professional Recovery Management

Grade F · 920 CFPB filings · 79% timely · lead issue: Attempts to collect debt not owed · vol #167 · compose #508

  • VOL 920
  • GRADE F
  • 12MO 296
  • STATES 32
  • TIMELY 79%
  • DISPUTE 29%
  • ISSUE Attempts to collect debt n…
  • RANK #167
  • COMPOSE #508

Volume peers

Nearest volume peer: Zwicker & Associates (921 complaints)

PNC Bank N.A.PNC Bank N.A.907Ditech Financial LLCDitech Financial LLC909Possible Financial IncPossible Financial Inc909Professional Recovery Management (this)Professional Recovery Manage…920Zwicker & AssociatesZwicker & Associates921
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Professional Recovery Management's 920 CFPB complaints sit next to Zwicker & Associates on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 920 complaints break down

Every complaint issue type on record for Professional Recovery Management, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
44.2/100
Professional Recovery Management

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
920
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response B
79%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
29%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

36.1% of Professional Recovery Management's CFPB filings land in Tennessee

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Tennessee 36.1%
332 of 920 filings · 32 states touched
Seasonal peak
2021-02 9.7%
8–15% band · 3 filings
Corpus ranks
#167 volume
#508 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Professional Recovery Management compare to its peers?

How does Professional Recovery Management compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Professional Recovery Management National average
Complaints (last 12 mo)lower is better
296
183
268
Timely-response ratehigher is better
79%
100%
91%
Consumer-dispute ratelower is better
29%
24%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Professional Recovery Management a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Professional Recovery Management vs. 9 similar-volume peers, by response speed and dispute rate Professional Recovery ManagementZWICKER & ASSOCIATESDitech Financial LLCPNC Bank N.A.URS Holding, LLCFirst National Collection Bureau, Inc.Synergetic Communication IncPressler & Pressler, LLPAdler Wallach & Associates, Inc.Paramount Recovery Systems, L.P.
Source: CFPB Consumer Complaint Database

Professional Recovery Management's complaint volume in context

Professional Recovery Management vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

920 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Professional Recovery Management 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2019-09 2025-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
318
Written notification about debt
227
Took or threatened to take negative or legal action
109
False statements or representation
98
Cont'd attempts collect debt not owed
75
Communication tactics
39
Disclosure verification of debt
38
Threatened to contact someone or share information improperly
6
Improper contact or sharing of info
6
Electronic communications
2

Where do complaints against Professional Recovery Management come from?

Professional Recovery Management's own per-state count, not a national baseline.

Top states by complaints against Professional Recovery Management

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Professional Recovery Management: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 920.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 78.95377128953771%.

4 peers

Know your rights before responding to Professional Recovery Management: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.