What is the most common complaint against First Horizon Bank?

The most common issue consumers report about First Horizon Bank is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 41 complaints filed with the CFPB.

Are complaints against First Horizon Bank increasing or decreasing?

Complaints against First Horizon Bank are falling. The company received 7 complaints in the last 12 months, showing improvement over prior periods.

What is First Horizon Bank's reputation grade?

First Horizon Bank has a reputation grade of C (score: 55.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Horizon Bank respond to consumer complaints?

First Horizon Bank has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.

In how many states does First Horizon Bank operate?

First Horizon Bank has received CFPB complaints from consumers in 16 states, with the most complaints from Tennessee (11 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

First Horizon Bank - Debt Collector Complaint Profile

CFPB complaint profile across 16 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

22
Communication tactics

5
Written notification about debt

4
Took or threatened to take negative or legal action

3
False statements or representation

3
Improper contact or sharing of info

2

Data updated September 2026

CFPB complaint disposition

CCDB record first-horizon-bank First Horizon Bank

Grade C · 41 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #1321 · compose #3162

VOL 41
GRADE C
12MO 7
STATES 16
TIMELY 100%
DISPUTE 40%
ISSUE Attempts to collect debt n…
RANK #1,321
COMPOSE #3,162

Volume peers

Nearest volume peer: Forster, Garbus and Garbus (41 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Horizon Bank's 41 CFPB complaints sit next to Forster, Garbus and Garbus on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

Tennessee is the plurality state for First Horizon Bank (26.8%)

The 2018-04 spike coincides with a 1,841-place gap between volume rank #1,321 and composite #3,162. Corpus placement method.

Plurality state: Tennessee 26.8%; Mid-band (15–30%) · 16 states with ≥1 filing
Spike month: 2018-04 15.0%; 3 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #1,321 volume; #3,162 composite; Cleanest-composite ladder is 1,841 places worse than volume

How does First Horizon Bank compare to its peers?

How does FIRST HORIZON BANK compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

FIRST HORIZON BANK National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

95%

91%

Consumer-dispute ratelower is better

40%

25%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-12 2021-05

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	22
Communication tactics	5
Written notification about debt	4
Took or threatened to take negative or legal action	3
False statements or representation	3
Improper contact or sharing of info	2
Cont'd attempts collect debt not owed	1
Disclosure verification of debt	1

Where do complaints against First Horizon Bank come from?

First Horizon Bank's own per-state count, not a national baseline.

Tennessee

11
California

4
Virginia

4
Louisiana

3
Texas

3
Alabama

2
Georgia

2
Mississippi

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Horizon Bank: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 41.

4 peers

Know your rights before responding to First Horizon Bank: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.