This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 61 complaints

Orion Portfolio Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 20 states, reputation grade C.

Complaints by issue type

What consumers report about Orion Portfolio Services, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record orion-portfolio-services-llc Orion Portfolio Services, LLC

Grade C · 61 CFPB filings · 89% timely · lead issue: Attempts to collect debt not owed

  • VOL 61
  • GRADE C
  • 12MO 2
  • STATES 20
  • TIMELY 89%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #1,078
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Apothaker & Associates, PC (61 complaints)

Apothaker & Associates, PCApothaker & Associates, PC61Atlas Credit Company, Inc.Atlas Credit Company, Inc.61Biehl & Biehl, IncBiehl & Biehl, Inc61BSI Financial Holdings, Inc.BSI Financial Holdings, Inc.61Orion Portfolio Services, LLC (this)Orion Portfolio Services, LL…61
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Orion Portfolio Services, LLC's 61 CFPB complaints sit next to Apothaker & Associates, PC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 61 complaints break down

Every complaint issue type on record for Orion Portfolio Services, LLC, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
60.3/100
Orion Portfolio Services, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
61
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
89%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Orion Portfolio Services, LLC (29.5%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 29.5%
Mid-band (15–30%) · 20 states with ≥1 filing
Seasonal peak
2023-09 10.7%
8–15% band · 3 filings
Corpus ranks
#1,078 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Orion Portfolio Services, LLC compare to its peers?

How does Orion Portfolio Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Orion Portfolio Services, LLC National average
Complaints (last 12 mo)lower is better
2
0
268
Timely-response ratehigher is better
89%
98%
91%
Consumer-dispute ratelower is better
0%
31%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Orion Portfolio Services, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Orion Portfolio Services, LLC vs. 8 similar-volume peers, by response speed and dispute rate Orion Portfolio Services, LLCGeneral Service Bureau, Inc.Quality Loan Service CorporationRobinson, Reagan and Young PLLCBiehl & Biehl, IncUnited Collection Service, Inc (FL)Zarzaur and Schwartz, PCAtlas Credit Company, Inc.Apothaker & Associates, PC
Source: CFPB Consumer Complaint Database

Orion Portfolio Services, LLC's complaint volume in context

Orion Portfolio Services, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

61 Top 20% higher than 80% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Orion Portfolio Services, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2020-02 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
36
Written notification about debt
9
False statements or representation
5
Threatened to contact someone or share information improperly
3
Took or threatened to take negative or legal action
2
Communication tactics
2
Cont'd attempts collect debt not owed
1
Improper contact or sharing of info
1
Electronic communications
1
Taking/threatening an illegal action
1

Where do complaints against Orion Portfolio Services, LLC come from?

Orion Portfolio Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Orion Portfolio Services, LLC

Across 20 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Orion Portfolio Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 61.

4 peers

Know your rights before responding to Orion Portfolio Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.