What is the most common complaint against Orion Portfolio Services, LLC?

The most common issue consumers report about Orion Portfolio Services, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 61 complaints filed with the CFPB.

Are complaints against Orion Portfolio Services, LLC increasing or decreasing?

Complaints against Orion Portfolio Services, LLC are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.

What is Orion Portfolio Services, LLC's reputation grade?

Orion Portfolio Services, LLC has a reputation grade of C (score: 60.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Orion Portfolio Services, LLC respond to consumer complaints?

Orion Portfolio Services, LLC has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Orion Portfolio Services, LLC operate?

Orion Portfolio Services, LLC has received CFPB complaints from consumers in 20 states, with the most complaints from Texas (18 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Orion Portfolio Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 20 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

36
Written notification about debt

9
False statements or representation

5
Threatened to contact someone or share information improperly

3
Took or threatened to take negative or legal action

2
Communication tactics

2

Data updated September 2026

CFPB complaint disposition

CCDB record orion-portfolio-services-llc Orion Portfolio Services, LLC

Grade C · 61 CFPB filings · 89% timely · lead issue: Attempts to collect debt not owed · vol #1078 · compose #2318

VOL 61
GRADE C
12MO 2
STATES 20
TIMELY 89%
DISPUTE 0%
ISSUE Attempts to collect debt n…
RANK #1,078
COMPOSE #2,318

Volume peers

Nearest volume peer: Apothaker & Associates, PC (61 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Orion Portfolio Services, LLC's 61 CFPB complaints sit next to Apothaker & Associates, PC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Orion Portfolio Services, LLC (29.5%)

Volume rank #1,078 and composite rank #2,318 diverge by 1,240 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 29.5%; Mid-band (15–30%) · 20 states with ≥1 filing
Seasonal peak: 2023-09 10.7%; 8–15% band · 3 filings
Divergent corpus ranks: #1,078 volume; #2,318 composite; Cleanest-composite ladder is 1,240 places worse than volume

How does Orion Portfolio Services, LLC compare to its peers?

How does Orion Portfolio Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Orion Portfolio Servic… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

89%

98%

91%

Consumer-dispute ratelower is better

31%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-02 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	36
Written notification about debt	9
False statements or representation	5
Threatened to contact someone or share information improperly	3
Took or threatened to take negative or legal action	2
Communication tactics	2
Cont'd attempts collect debt not owed	1
Improper contact or sharing of info	1
Electronic communications	1
Taking/threatening an illegal action	1

Where do complaints against Orion Portfolio Services, LLC come from?

Orion Portfolio Services, LLC's own per-state count, not a national baseline.

Texas

18
California

8
Florida

7
Maryland

5
New York

3
Pennsylvania

3
Missouri

2
Alabama

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Orion Portfolio Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 61.

4 peers

Know your rights before responding to Orion Portfolio Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.