What is the most common complaint against Higher Education Student Assistance Authority (Hesaa)?

The most common issue consumers report about Higher Education Student Assistance Authority (Hesaa) is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 25 complaints filed with the CFPB.

What is Higher Education Student Assistance Authority (Hesaa)'s reputation grade?

Higher Education Student Assistance Authority (Hesaa) has a reputation grade of B (score: 64.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Higher Education Student Assistance Authority (Hesaa) respond to consumer complaints?

Higher Education Student Assistance Authority (Hesaa) has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Higher Education Student Assistance Authority (Hesaa) - Debt Collector Complaint Profile

Q: Are complaints against Higher Education Student Assistance Authority (Hesaa) increasing or decreasing?

Complaints against Higher Education Student Assistance Authority (Hesaa) are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

Q: In how many states does Higher Education Student Assistance Authority (Hesaa) operate?

Higher Education Student Assistance Authority (Hesaa) has received CFPB complaints from consumers in 8 states, with the most complaints from New Jersey (17 complaints).

CFPB complaint profile across 8 states, reputation grade B.

Compiled by PlainCollector

Written notification about debt

6
Attempts to collect debt not owed

5
False statements or representation

5
Disclosure verification of debt

4
Took or threatened to take negative or legal action

2
Cont'd attempts collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record higher-education-student-assistance-authority-hesaa Higher Education Student Assistance Authority (Hesaa)

Grade B · 25 CFPB filings · 100% timely · lead issue: Written notification about debt · vol #1710 · compose #1852

VOL 25
GRADE B
12MO 0
STATES 8
TIMELY 100%
DISPUTE 18%
ISSUE Written notification about…
RANK #1,710
COMPOSE #1,852

Volume peers

Nearest volume peer: Absolute Credit LLC (25 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Higher Education Student Assistance Authority (Hesaa)'s 25 CFPB complaints sit next to Absolute Credit LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

68.0% of Higher Education Student Assistance Authority (Hesaa)'s CFPB filings land in New Jersey

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state: New Jersey 68.0%; 17 of 25 filings · 8 states touched
Spike month: 2013-12 50.0%; 1 filings that month · spiky (≥15% of series)
Corpus ranks: #1,710 volume; #1,852 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Higher Education Student Assistance Authority (Hesaa) compare to its peers?

How does HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

HIGHER EDUCATION STUDE… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

18%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2013-12 2014-03

Issue Detail Breakdown

Issue	Complaints
Written notification about debt	6
Attempts to collect debt not owed	5
False statements or representation	5
Disclosure verification of debt	4
Took or threatened to take negative or legal action	2
Cont'd attempts collect debt not owed	2
Communication tactics	1

Where do complaints against Higher Education Student Assistance Authority (Hesaa) come from?

Higher Education Student Assistance Authority (Hesaa)'s own per-state count, not a national baseline.

New Jersey

17
New York

2
California

1
Florida

1
Georgia

1
Maryland

1
Massachusetts

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Higher Education Student Assistance Authority (Hesaa): nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 25.

4 peers

Know your rights before responding to Higher Education Student Assistance Authority (Hesaa): FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.