What is the most common complaint against GLA Collection Company, Inc.?

The most common issue consumers report about GLA Collection Company, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 863 complaints filed with the CFPB.

Are complaints against GLA Collection Company, Inc. increasing or decreasing?

Complaints against GLA Collection Company, Inc. are falling. The company received 134 complaints in the last 12 months, showing improvement over prior periods.

What is GLA Collection Company, Inc.'s reputation grade?

GLA Collection Company, Inc. has a reputation grade of D (score: 50.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does GLA Collection Company, Inc. respond to consumer complaints?

GLA Collection Company, Inc. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 28% of cases.

In how many states does GLA Collection Company, Inc. operate?

GLA Collection Company, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Kentucky (406 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

GLA Collection Company, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

309
Written notification about debt

181
False statements or representation

98
Took or threatened to take negative or legal action

74
Cont'd attempts collect debt not owed

74
Communication tactics

62

Data updated September 2026

CFPB complaint disposition

CCDB record gla-collection-company-inc GLA Collection Company, Inc.

Grade D · 863 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #175 · compose #4076

VOL 863
GRADE D
12MO 134
STATES 32
TIMELY 99%
DISPUTE 28%
ISSUE Attempts to collect debt n…
RANK #175
COMPOSE #4,076

Volume peers

Nearest volume peer: Upstart Holdings, Inc. (865 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

GLA Collection Company, Inc.'s 863 CFPB complaints sit next to Upstart Holdings, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

47.0% of GLA Collection Company, Inc.'s CFPB filings land in Kentucky

High volume does not equal a clean composite: GLA Collection Company, Inc. is volume #175 but composite #4,076, while Kentucky dominates the geography. Corpus placement method.

Dominant state: Kentucky 47.0%; 406 of 863 filings · 32 states touched
Spike month: 2025-01 15.7%; 8 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #175 volume; #4,076 composite; Cleanest-composite ladder is 3,901 places worse than volume

How does GLA Collection Company, Inc. compare to its peers?

How does GLA Collection Company, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

GLA Collection Company… National average

Complaints (last 12 mo)lower is better

134

575

268

Timely-response ratehigher is better

99%

91%

Consumer-dispute ratelower is better

28%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-09 2025-05

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	309
Written notification about debt	181
False statements or representation	98
Took or threatened to take negative or legal action	74
Cont'd attempts collect debt not owed	74
Communication tactics	62
Disclosure verification of debt	51
Improper contact or sharing of info	6
Threatened to contact someone or share information improperly	5
Taking/threatening an illegal action	2

Where do complaints against GLA Collection Company, Inc. come from?

GLA Collection Company, Inc.'s own per-state count, not a national baseline.

Kentucky

406
Indiana

219
Florida

58
Ohio

42
Texas

23
Tennessee

19
Georgia

14
South Carolina

12

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for GLA Collection Company, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 863.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.28400954653938%.

4 peers

Know your rights before responding to GLA Collection Company, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.