This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 61 complaints

General Service Bureau, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade D.

Complaints by issue type

What consumers report about General Service Bureau, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record general-service-bureau-inc General Service Bureau, Inc.

Grade D · 61 CFPB filings · 98% timely · lead issue: Communication tactics

  • VOL 61
  • GRADE D
  • 12MO 0
  • STATES 12
  • TIMELY 98%
  • DISPUTE 31%
  • ISSUE Communication tactics
  • RANK #1,077
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Apothaker & Associates, PC (61 complaints)

Apothaker & Associates, PCApothaker & Associates, PC61Atlas Credit Company, Inc.Atlas Credit Company, Inc.61Biehl & Biehl, IncBiehl & Biehl, Inc61BSI Financial Holdings, Inc.BSI Financial Holdings, Inc.61General Service Bureau, Inc. (this)General Service Bureau, Inc.…61
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

General Service Bureau, Inc.'s 61 CFPB complaints sit next to Apothaker & Associates, PC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 61 complaints break down

Every complaint issue type on record for General Service Bureau, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.8/100
General Service Bureau, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
61
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
31%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

50.8% of General Service Bureau, Inc.'s CFPB filings land in Nebraska

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Nebraska 50.8%
31 of 61 filings · 12 states touched
Seasonal peak
2021-11 10.7%
8–15% band · 3 filings
Corpus ranks
#1,077 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does General Service Bureau, Inc. compare to its peers?

How does General Service Bureau, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
General Service Bureau, Inc. National average
Complaints (last 12 mo)lower is better
0
38
268
Timely-response ratehigher is better
98%
100%
91%
Consumer-dispute ratelower is better
31%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy General Service Bureau, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) General Service Bureau, Inc. vs. 8 similar-volume peers, by response speed and dispute rate General Service Bureau, Inc.Orion Portfolio Services, LLCBiehl & Biehl, IncQuality Loan Service CorporationRobinson, Reagan and Young PLLCAtlas Credit Company, Inc.United Collection Service, Inc (FL)Apothaker & Associates, PCZarzaur and Schwartz, PC
Source: CFPB Consumer Complaint Database

General Service Bureau, Inc.'s complaint volume in context

General Service Bureau, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

61 Top 20% higher than 80% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. General Service Bureau, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2015-07 2024-12

Issue Detail Breakdown

Issue Complaints
Communication tactics
22
Cont'd attempts collect debt not owed
10
Attempts to collect debt not owed
8
False statements or representation
6
Disclosure verification of debt
6
Written notification about debt
5
Took or threatened to take negative or legal action
2
Improper contact or sharing of info
2

Where do complaints against General Service Bureau, Inc. come from?

General Service Bureau, Inc.'s own per-state count, not a national baseline.

Top states by complaints against General Service Bureau, Inc.

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for General Service Bureau, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 61.

4 peers

Know your rights before responding to General Service Bureau, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.