What is the most common complaint against Firstbank Puerto Rico?

The most common issue consumers report about Firstbank Puerto Rico is "Communication tactics", specifically "Frequent or repeated calls". This is based on 30 complaints filed with the CFPB.

Are complaints against Firstbank Puerto Rico increasing or decreasing?

Complaints against Firstbank Puerto Rico are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.

What is Firstbank Puerto Rico's reputation grade?

Firstbank Puerto Rico has a reputation grade of C (score: 61.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Firstbank Puerto Rico respond to consumer complaints?

Firstbank Puerto Rico has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does Firstbank Puerto Rico operate?

Firstbank Puerto Rico has received CFPB complaints from consumers in 5 states, with the most complaints from Puerto Rico (20 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Firstbank Puerto Rico - Debt Collector Complaint Profile

CFPB complaint profile across 5 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

7
Attempts to collect debt not owed

6
Written notification about debt

5
Took or threatened to take negative or legal action

4
False statements or representation

2
Cont'd attempts collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record firstbank-puerto-rico Firstbank Puerto Rico

Grade C · 30 CFPB filings · 97% timely · lead issue: Communication tactics · vol #1534 · compose #2195

VOL 30
GRADE C
12MO 2
STATES 5
TIMELY 97%
DISPUTE 20%
ISSUE Communication tactics
RANK #1,534
COMPOSE #2,195

Volume peers

Nearest volume peer: Atlantic Collection Agency, Inc. (30 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Firstbank Puerto Rico's 30 CFPB complaints sit next to Atlantic Collection Agency, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

66.7% of Firstbank Puerto Rico's CFPB filings land in Puerto Rico

High volume does not equal a clean composite: Firstbank Puerto Rico is volume #1,534 but composite #2,195, while Puerto Rico dominates the geography. Corpus placement method.

Dominant state: Puerto Rico 66.7%; 20 of 30 filings · 5 states touched
Even monthly load: Peak under 8%; Highest month 2023-03 at 7.4% (2 filings)
Divergent corpus ranks: #1,534 volume; #2,195 composite; Cleanest-composite ladder is 661 places worse than volume

How does Firstbank Puerto Rico compare to its peers?

How does FIRSTBANK PUERTO RICO compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

FIRSTBANK PUERTO RICO National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

97%

100%

91%

Consumer-dispute ratelower is better

20%

40%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-12 2026-02

Issue Detail Breakdown

Issue	Complaints
Communication tactics	7
Attempts to collect debt not owed	6
Written notification about debt	5
Took or threatened to take negative or legal action	4
False statements or representation	2
Cont'd attempts collect debt not owed	2
Threatened to contact someone or share information improperly	2
Disclosure verification of debt	1
Taking/threatening an illegal action	1

Where do complaints against Firstbank Puerto Rico come from?

Firstbank Puerto Rico's own per-state count, not a national baseline.

Puerto Rico

20
Florida

5
California

2
Maryland

1
Virginia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Firstbank Puerto Rico: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 30.

4 peers

Know your rights before responding to Firstbank Puerto Rico: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.