What is the most common complaint against DriveTime?

The most common issue consumers report about DriveTime is "Took or threatened to take negative or legal action", specifically "Attempted to collect wrong amount". This is based on 129 complaints filed with the CFPB.

Are complaints against DriveTime increasing or decreasing?

Complaints against DriveTime have been stable. The company received 23 complaints in the last 12 months.

What is DriveTime's reputation grade?

DriveTime has a reputation grade of C (score: 58.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does DriveTime respond to consumer complaints?

DriveTime has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 11% of cases.

In how many states does DriveTime operate?

DriveTime has received CFPB complaints from consumers in 27 states, with the most complaints from Texas (24 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

DriveTime - Debt Collector Complaint Profile

CFPB complaint profile across 27 states, reputation grade C.

Compiled by PlainCollector

Took or threatened to take negative or legal action

26
Attempts to collect debt not owed

24
False statements or representation

21
Communication tactics

16
Written notification about debt

14
Disclosure verification of debt

8

Data updated September 2026

CFPB complaint disposition

CCDB record drivetime DriveTime

Grade C · 129 CFPB filings · 98% timely · lead issue: Took or threatened to take negative or legal action · vol #722 · compose #2569

VOL 129
GRADE C
12MO 23
STATES 27
TIMELY 98%
DISPUTE 11%
ISSUE Took or threatened to take…
RANK #722
COMPOSE #2,569

Volume peers

Nearest volume peer: ARM WNY LLC (129 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

DriveTime's 129 CFPB complaints sit next to ARM WNY LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

Texas is the plurality state for DriveTime (18.6%)

The 2025-06 spike coincides with a 1,847-place gap between volume rank #722 and composite #2,569. Corpus placement method.

Plurality state: Texas 18.6%; Mid-band (15–30%) · 27 states with ≥1 filing
Spike month: 2025-06 15.9%; 7 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #722 volume; #2,569 composite; Cleanest-composite ladder is 1,847 places worse than volume

How does DriveTime compare to its peers?

How does DriveTime compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

DriveTime National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

98%

71%

91%

Consumer-dispute ratelower is better

11%

30%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-12 2026-03

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	26
Attempts to collect debt not owed	24
False statements or representation	21
Communication tactics	16
Written notification about debt	14
Disclosure verification of debt	8
Cont'd attempts collect debt not owed	7
Threatened to contact someone or share information improperly	6
Improper contact or sharing of info	4
Taking/threatening an illegal action	2

Where do complaints against DriveTime come from?

DriveTime's own per-state count, not a national baseline.

Texas

24
Florida

23
Georgia

15
North Carolina

9
California

7
Virginia

7
Ohio

6
Arizona

4

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for DriveTime: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 129.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.6%.

4 peers

Know your rights before responding to DriveTime: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.