This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 42 complaints

Brown’s New Credit Bureau Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Complaints by issue type

What consumers report about Brown’s New Credit Bureau Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record brown-s-new-credit-bureau-inc Brown’s New Credit Bureau Inc.

Grade C · 42 CFPB filings · 76% timely · lead issue: Attempts to collect debt not owed

  • VOL 42
  • GRADE C
  • 12MO 7
  • STATES 9
  • TIMELY 76%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #1,309
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Cascade CISS Holdings, LLC (42 complaints)

Cascade CISS Holdings, LLCCascade CISS Holdings, LLC42COLLECTION PROFESSIONALS INC (Illinois)COLLECTION PROFESSIONALS INC…42Contract Resolve Group LLCContract Resolve Group LLC42ConvergysConvergys42Brown’s New Credit Bureau Inc. (this)Brown’s New Credit Bureau In…42
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Brown’s New Credit Bureau Inc.'s 42 CFPB complaints sit next to Cascade CISS Holdings, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 42 complaints break down

Every complaint issue type on record for Brown’s New Credit Bureau Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.4/100
Brown’s New Credit Bureau Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
42
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response B
76%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

66.7% of Brown’s New Credit Bureau Inc.'s CFPB filings land in Arizona

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Arizona 66.7%
28 of 42 filings · 9 states touched
Seasonal peak
2025-04 8.7%
8–15% band · 4 filings
Corpus ranks
#1,309 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Brown’s New Credit Bureau Inc. compare to its peers?

How does Brown’s New Credit Bureau Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Brown’s New Credit Bureau Inc. National average
Complaints (last 12 mo)lower is better
7
0
268
Timely-response ratehigher is better
76%
95%
91%
Consumer-dispute ratelower is better
0%
42%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Brown’s New Credit Bureau Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Brown’s New Credit Bureau Inc. vs. 9 similar-volume peers, by response speed and dispute rate Brown’s New Credit Bureau Inc.COLLECTION PROFESSIONALS INC (Illinois)CONTRACT RESOLVE GROUP LLCConvergysDovenmuehle Mortgage, Inc.Emerald Canyon Capital, LLCFinance System of Green Bay, Inc.GCFS, INC.NATIONWIDE ACCEPTANCE LLCNew Hampshire Northeast Credit Services, Inc.
Source: CFPB Consumer Complaint Database

Brown’s New Credit Bureau Inc.'s complaint volume in context

Brown’s New Credit Bureau Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

42 Top 24% higher than 76% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Brown’s New Credit Bureau Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-11 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
13
Written notification about debt
10
Took or threatened to take negative or legal action
10
False statements or representation
4
Cont'd attempts collect debt not owed
2
Communication tactics
1
Threatened to contact someone or share information improperly
1
Improper contact or sharing of info
1

Where do complaints against Brown’s New Credit Bureau Inc. come from?

Brown’s New Credit Bureau Inc.'s own per-state count, not a national baseline.

Top states by complaints against Brown’s New Credit Bureau Inc.

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Brown’s New Credit Bureau Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 42.

4 peers

Know your rights before responding to Brown’s New Credit Bureau Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.