What is the most common complaint against Bread Financial Holdings, Inc.?

The most common issue consumers report about Bread Financial Holdings, Inc. is "Attempts to collect debt not owed", specifically "Threatened or suggested your credit would be damaged". This is based on 10,403 complaints filed with the CFPB.

Are complaints against Bread Financial Holdings, Inc. increasing or decreasing?

Complaints against Bread Financial Holdings, Inc. are rising. The company received 3,871 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Bread Financial Holdings, Inc.'s reputation grade?

Bread Financial Holdings, Inc. has a reputation grade of C (score: 56.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bread Financial Holdings, Inc. respond to consumer complaints?

Bread Financial Holdings, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.

In how many states does Bread Financial Holdings, Inc. operate?

Bread Financial Holdings, Inc. has received CFPB complaints from consumers in 53 states, with the most complaints from California (1,244 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Bread Financial Holdings, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 53 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

3,621
Took or threatened to take negative or legal action

2,794
Communication tactics

1,776
Written notification about debt

923
False statements or representation

795
Threatened to contact someone or share information improperly

396

Data updated September 2026

CFPB complaint disposition

CCDB record bread-financial-holdings-inc Bread Financial Holdings, Inc.

Grade C · 10,403 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #17 · compose #3096

VOL 10,403
GRADE C
12MO 3,871
STATES 53
TIMELY 100%
DISPUTE 7%
ISSUE Attempts to collect debt n…
RANK #17
COMPOSE #3,096

Volume peers

Nearest volume peer: Caine & Weiner Company, Inc. (10,398 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Bread Financial Holdings, Inc.'s 10,403 CFPB complaints sit next to Caine & Weiner Company, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Bread Financial Holdings, Inc. spreads filings across 53 states - California leads at only 12.0%

Despite a broad state map, Bread Financial Holdings, Inc. still sits volume #17 against composite #3,096 - the two RankMaps diverge by 3,079 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 12.0% across 53 states
Seasonal peak: 2023-01 11.2%; 8–15% band · 25 filings
Divergent corpus ranks: #17 volume; #3,096 composite; Cleanest-composite ladder is 3,079 places worse than volume

How does Bread Financial Holdings, Inc. compare to its peers?

How does Bread Financial Holdings, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Bread Financial Holdin… National average

Complaints (last 12 mo)lower is better

3,871

4,922

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

18%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-01 2025-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	3,621
Took or threatened to take negative or legal action	2,794
Communication tactics	1,776
Written notification about debt	923
False statements or representation	795
Threatened to contact someone or share information improperly	396
Cont'd attempts collect debt not owed	35
Electronic communications	29
Disclosure verification of debt	17
Improper contact or sharing of info	10

Where do complaints against Bread Financial Holdings, Inc. come from?

Bread Financial Holdings, Inc.'s own per-state count, not a national baseline.

California

1,244
Texas

1,072
Florida

1,019
New York

618
Georgia

609
North Carolina

564
Pennsylvania

446
Illinois

391

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Bread Financial Holdings, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 10,403.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.98890737659455%.

4 peers

Know your rights before responding to Bread Financial Holdings, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.