This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 237 complaints

BB&T Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Complaints by issue type

What consumers report about BB&T Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record bb-t-corporation BB&T Corporation

Grade D · 237 CFPB filings · 99% timely · lead issue: Communication tactics · vol #469 · compose #304

  • VOL 237
  • GRADE D
  • 12MO 0
  • STATES 32
  • TIMELY 99%
  • DISPUTE 30%
  • ISSUE Communication tactics
  • RANK #469
  • COMPOSE #304

Volume peers

Nearest volume peer: BlueChip Financial (238 complaints)

BYL Collection ServicesBYL Collection Services236M.A.R.S., Inc.M.A.R.S., Inc.236BB&T Corporation (this)BB&T Corporation (this)237BlueChip FinancialBlueChip Financial238Rausch, Sturm, Israel, Enerson & Hornik, LLPRausch, Sturm, Israel, Eners…238
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

BB&T Corporation's 237 CFPB complaints sit next to BlueChip Financial on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 237 complaints break down

Every complaint issue type on record for BB&T Corporation, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.3/100
BB&T Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
237
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
30%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

BB&T Corporation spreads filings across 32 states - Florida leads at only 13.1%

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 13.1% across 32 states
Spike month
2024-06 33.3%
1 filings that month · spiky (≥15% of series)
Corpus ranks
#469 volume
#304 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does BB&T Corporation compare to its peers?

How does BB&T CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
BB&T CORPORATION National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
99%
97%
91%
Consumer-dispute ratelower is better
30%
14%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy BB&T Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) BB&T Corporation vs. 8 similar-volume peers, by response speed and dispute rate BB&T CorporationRausch, Sturm, Israel, Enerson & Hornik, LLPBYL Collection ServicesBlueChip FinancialM.A.R.S., Inc.RGS Financial, Inc.Atlantic Credit & Finance, Inc.Aqua Finance, Inc.Gatestone & Co. International Inc.
Source: CFPB Consumer Complaint Database

BB&T Corporation's complaint volume in context

BB&T Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

237 Top 9% higher than 91% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. BB&T Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-06 2025-11

Issue Detail Breakdown

Issue Complaints
Communication tactics
57
Attempts to collect debt not owed
40
Cont'd attempts collect debt not owed
39
Written notification about debt
24
False statements or representation
23
Disclosure verification of debt
21
Took or threatened to take negative or legal action
11
Improper contact or sharing of info
9
Taking/threatening an illegal action
8
Threatened to contact someone or share information improperly
5

Where do complaints against BB&T Corporation come from?

BB&T Corporation's own per-state count, not a national baseline.

Top states by complaints against BB&T Corporation

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for BB&T Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 237.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.15611814345992%.

4 peers

Know your rights before responding to BB&T Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.