What is the most common complaint against BB&T Corporation?

The most common issue consumers report about BB&T Corporation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 237 complaints filed with the CFPB.

Are complaints against BB&T Corporation increasing or decreasing?

Complaints against BB&T Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is BB&T Corporation's reputation grade?

BB&T Corporation has a reputation grade of D (score: 52.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does BB&T Corporation respond to consumer complaints?

BB&T Corporation has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.

In how many states does BB&T Corporation operate?

BB&T Corporation has received CFPB complaints from consumers in 32 states, with the most complaints from Florida (31 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

BB&T Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

57
Attempts to collect debt not owed

40
Cont'd attempts collect debt not owed

39
Written notification about debt

24
False statements or representation

23
Disclosure verification of debt

21

Data updated September 2026

CFPB complaint disposition

CCDB record bb-t-corporation BB&T Corporation

Grade D · 237 CFPB filings · 99% timely · lead issue: Communication tactics · vol #469 · compose #3830

VOL 237
GRADE D
12MO 0
STATES 32
TIMELY 99%
DISPUTE 30%
ISSUE Communication tactics
RANK #469
COMPOSE #3,830

Volume peers

Nearest volume peer: BlueChip Financial (238 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

BB&T Corporation's 237 CFPB complaints sit next to BlueChip Financial on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

BB&T Corporation spreads filings across 32 states - Florida leads at only 13.1%

Despite a broad state map, BB&T Corporation still sits volume #469 against composite #3,830 - the two RankMaps diverge by 3,361 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 13.1% across 32 states
Spike month: 2024-06 33.3%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #469 volume; #3,830 composite; Cleanest-composite ladder is 3,361 places worse than volume

How does BB&T Corporation compare to its peers?

How does BB&T CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

BB&T CORPORATION National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

99%

97%

91%

Consumer-dispute ratelower is better

30%

14%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-06 2025-11

Issue Detail Breakdown

Issue	Complaints
Communication tactics	57
Attempts to collect debt not owed	40
Cont'd attempts collect debt not owed	39
Written notification about debt	24
False statements or representation	23
Disclosure verification of debt	21
Took or threatened to take negative or legal action	11
Improper contact or sharing of info	9
Taking/threatening an illegal action	8
Threatened to contact someone or share information improperly	5

Where do complaints against BB&T Corporation come from?

BB&T Corporation's own per-state count, not a national baseline.

Florida

31
North Carolina

31
Texas

26
Maryland

20
Georgia

19
Pennsylvania

18
Virginia

17
New York

11

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for BB&T Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 237.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.15611814345992%.

4 peers

Know your rights before responding to BB&T Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.