Disclaimer

PlainCollector makes the CFPB Consumer Complaint Database legible with per-collector grades and rankings. Please read how to use this information responsibly before acting on it.

Informational Only — Not Professional Advice

PlainCollector is for general informational purposes only. Nothing on this site is legal, financial, tax, or credit-repair advice. Your rights when a collector contacts you — debt validation, cease-communication, statute-of-limitations defenses, and the right to sue for violations — depend on the federal Fair Debt Collection Practices Act, the CFPB's Regulation F, and your state's laws as they apply to your specific situation. For advice on a debt, a dispute, or a lawsuit, consult a licensed attorney or a nonprofit credit counselor.

A Complaint Is Not a Verdict

The reputation grades and complaint counts on this site summarize the public CFPB Consumer Complaint Database. A CFPB complaint is a consumer-submitted filing, not a finding by any regulator that a company did anything wrong. Some complaints reflect identity errors, unfamiliarity with the credit-reporting workflow, or disputes the company resolved in the consumer's favor. A grade describes a company's complaint record relative to its peers; it is not a statement that the company violated the law. Do not treat any grade as a legal conclusion about a specific company.

Not Affiliated With the CFPB or Any Collector

PlainCollector is an independent publication. We are not affiliated with the Consumer Financial Protection Bureau, the Federal Trade Commission, or any debt collector, credit-reporting agency, or creditor named on the site. We do not collect debts, mediate disputes, or represent consumers. We cannot remove a complaint from the CFPB record or change a company's standing.

Data Reflects CFPB Release Cycles

Figures on PlainCollector reflect the most recent CFPB snapshot we have processed, covering complaints from 2013 through 2026. Because complaints take 60–90 days to move through the full company-response cycle, the most recent months are incomplete. Source data may contain errors or may be outdated. Always confirm the underlying record directly at the CFPB Consumer Complaint Database before acting on it.

Where to Get Real Help

To file your own complaint, use the CFPB at consumerfinance.gov/complaint. For free nonprofit credit counseling, see the National Foundation for Credit Counseling. To find a consumer attorney, see the National Association of Consumer Advocates.

Reporting an Error

If a number looks wrong, email corrections@plaincollector.com with the page URL and a source for the correct value. How we verify and fix reports is described in our editorial & corrections policy.