This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 1,199 complaints

Zions Debt Holdings - Debt Collector Complaint Profile

CFPB complaint profile across 43 states, reputation grade F.

Complaints by issue type

What consumers report about Zions Debt Holdings

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 48.5/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Zions Debt Holdings ranks ahead of 12% of the 5,283 collectors PlainCollector grades - 88% keep a cleaner CFPB record, on 1,199 all-time complaints and a 100% timely-response rate.

12th pct
reputation rank of 5,283 graded collectors
1,199
CFPB complaints, all-time
100%
answered inside the CFPB window
511
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Zions Debt Holdings?

Zions Debt Holdings has accumulated 1,199 total CFPB complaints across 43 states, with 511 filed in the most recent 12 months against 688 historical complaints before that window. The trailing-12-month volume represents 42.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate.

Complaints have been recorded across 43 states, led by Texas with 294 and Florida with 120. Normalized against the full CFPB collector database, the reputation score of 48.5/100 places Zions Debt Holdings in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,199

high-volume (CCDB)

Last 12 months

511

42.6% of all-time complaints

Rising ↑

States active

43

multi-region footprint

Timely response rate

100%

excellent band

Reputation grade

F

48.5/100 composite

How does Zions Debt Holdings's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

49 Bottom 12% higher than 12% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Zions Debt Holdings versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 76.8%

Share of US states + territories with at least one filed complaint against this collector.

How does Zions Debt Holdings compare to its peers?

How does Zions Debt Holdings compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Zions Debt Holdings National average
Complaints (last 12 mo)lower is better
511
12
268
Timely-response ratehigher is better
100%
88%
91%
Consumer-dispute ratelower is better
0%
13%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-08 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 600
Took or threatened to take negative or legal action - 210
Written notification about debt - 201
False statements or representation - 121
Electronic communications - 32
Communication tactics - 29
Threatened to contact someone or share information improperly - 6

Where do complaints against Zions Debt Holdings come from?

Zions Debt Holdings's own per-state count, not a national baseline.

Top states by complaints against Zions Debt Holdings

Across 43 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Zions Debt Holdings contacts you

A grade of F signals how Zions Debt Holdings's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Zions Debt Holdings and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Zions Debt Holdings ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Zions Debt Holdings? ▼

The most common issue consumers report about Zions Debt Holdings is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,199 complaints filed with the CFPB.

Are complaints against Zions Debt Holdings increasing or decreasing? ▼

Complaints against Zions Debt Holdings are rising. The company received 511 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Zions Debt Holdings's reputation grade? ▼

Zions Debt Holdings has a reputation grade of F (score: 48.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Zions Debt Holdings respond to consumer complaints? ▼

Zions Debt Holdings has a 100% timely response rate to CFPB complaints.

In how many states does Zions Debt Holdings operate? ▼

Zions Debt Holdings has received CFPB complaints from consumers in 43 states, with the most complaints from Texas (294 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.