Total CFPB complaints
71
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 71 complaints
WSFS FINANCIAL CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 19 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about WSFS FINANCIAL CORPORATION
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
23 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
19 complaints
- False statements or representation
False statements or representation
16 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- Communication tactics 2
Communication tactics
2 complaints
D
Grade D · 53.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about WSFS FINANCIAL CORPORATION?
WSFS FINANCIAL CORPORATION has accumulated 71 total CFPB complaints across 19 states, with 17 filed in the most recent 12 months against 54 historical complaints before that window. The trailing-12-month volume represents 23.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 19 states, led by New Jersey with 14 and Pennsylvania with 12, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.6/100 places WSFS FINANCIAL CORPORATION in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
17
23.9% of total history
Rising ↑
States active
19
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Reputation grade
D
53.6/100 composite
Response-quality profile
How WSFS FINANCIAL CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 33.9%
Share of US states + territories with at least one filed complaint against this collector.
How does WSFS FINANCIAL CORPORATION compare to its peers?
WSFS FINANCIAL CORPORA… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-08 2026-03
Top Consumer Issues
False statements or representation16 (%)
Took or threatened to take negative or legal action23 (%)
Attempts to collect debt not owed19 (%)
Written notification about debt4 (%)
Communication tactics2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 16 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 10 |
| Attempts to collect debt not owed | Debt is not yours | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Attempts to collect debt not owed | Debt was result of identity theft | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 3 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
Where do complaints against WSFS FINANCIAL CORPORATION come from?
The states where consumers have filed the most CFPB complaints against WSFS FINANCIAL CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against WSFS FINANCIAL CORPORATION
Across 19 states with at least one filing
- New Jersey
New Jersey
14 complaints
- Pennsylvania
Pennsylvania
12 complaints
- Delaware
Delaware
7 complaints
- Florida
Florida
6 complaints
- California
California
6 complaints
- Georgia 5
Georgia
5 complaints
- Texas 4
Texas
4 complaints
- Illinois 3
Illinois
3 complaints
Frequently Asked Questions
What is the most common complaint against WSFS FINANCIAL CORPORATION? ▼
The most common issue consumers report about WSFS FINANCIAL CORPORATION is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 71 complaints filed with the CFPB.
Are complaints against WSFS FINANCIAL CORPORATION increasing or decreasing? ▼
Complaints against WSFS FINANCIAL CORPORATION are rising. The company received 17 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is WSFS FINANCIAL CORPORATION's reputation grade? ▼
WSFS FINANCIAL CORPORATION has a reputation grade of D (score: 53.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does WSFS FINANCIAL CORPORATION respond to consumer complaints? ▼
WSFS FINANCIAL CORPORATION has a 97% timely response rate to CFPB complaints.
In how many states does WSFS FINANCIAL CORPORATION operate? ▼
WSFS FINANCIAL CORPORATION has received CFPB complaints from consumers in 19 states, with the most complaints from New Jersey (14 complaints).
What can I do if WSFS FINANCIAL CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If WSFS FINANCIAL CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |