Total CFPB complaints
41
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 41 complaints
Works & Lentz, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Works & Lentz, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- Written notification about debt
Written notification about debt
8 complaints
- False statements or representation
False statements or representation
7 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
5 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
D
Grade D · 57.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Works & Lentz, Inc?
Works & Lentz, Inc has accumulated 41 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 41 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Oklahoma with 38 and Texas with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.0/100 places Works & Lentz, Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
4
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
D
57.0/100 composite
Response-quality profile
How Works & Lentz, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Works & Lentz, Inc compare to its peers?
Works & Lentz, Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-02 2024-12
Top Consumer Issues
False statements or representation7 (%)
Attempts to collect debt not owed8 (%)
Written notification about debt8 (%)
Cont'd attempts collect debt not owed5 (%)
Took or threatened to take negative or legal action4 (%)
Disclosure verification of debt2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 7 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
Where do complaints against Works & Lentz, Inc come from?
The states where consumers have filed the most CFPB complaints against Works & Lentz, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Works & Lentz, Inc
Across 4 states with at least one filing
- Oklahoma
Oklahoma
38 complaints
- Texas 1
Texas
1 complaints
- Kentucky 1
Kentucky
1 complaints
- New York 1
New York
1 complaints
Frequently Asked Questions
What is the most common complaint against Works & Lentz, Inc? ▼
The most common issue consumers report about Works & Lentz, Inc is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 41 complaints filed with the CFPB.
Are complaints against Works & Lentz, Inc increasing or decreasing? ▼
Complaints against Works & Lentz, Inc are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Works & Lentz, Inc's reputation grade? ▼
Works & Lentz, Inc has a reputation grade of D (score: 57.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Works & Lentz, Inc respond to consumer complaints? ▼
Works & Lentz, Inc has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does Works & Lentz, Inc operate? ▼
Works & Lentz, Inc has received CFPB complaints from consumers in 4 states, with the most complaints from Oklahoma (38 complaints).
What can I do if Works & Lentz, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Works & Lentz, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |